Android (personally-owned work profile) - Factory reset

New Contributor

Hello all,

 

I do have a question about configuring "Android (personally-owned work profile)".

When users perform an "unenroll" from the device, the device is correctly removed from Intune as well.

However, if they immediately perform a factory reset without unenrolling first, the device is still kept in Intune. How can I make sure that such devices are removed as well from Intune if a factory reset is done.

1 Reply

@Sophie_Gewillig 

 

When factory reset, the device is effectively removed from Intune since its Company Portal app and access tokens will be purged - it won't be able to log back in without re-entering credentials.

 

The device object is leftover in Intune, though, so it's not as graceful as full unenrollment. But take a look at Using Intune device cleanup rules  - Microsoft Community Hub. The device will become "inactive" and eventually clear out after the default 90 days (unless you shorten the interval).

 

Please like and mark this thread as answered if it's helpful, thanks!