Android Fully Managed - Backup & Restore

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Visitor

With the requirement to factory reset mobile devices to enroll into Android enterprise (Fully managed), it is becoming increasingly more apparent that a solution to backup data on pre-factory reset devices and then restore said data onto the post-factory reset devices is needed. At the moment it appears that all restore functionality is disabled in the android fully managed solution.

 

We would have previously used Samsung's smart switch application, which is now blocked.

 

An example: -
- User currently has a legacy managed device, loaded with photos, messages and configurations.

- In order to migrate to Android fully managed, user needs to factory reset phone.

- User wants to migrate all data onto the newly managed device post factory reset, however all restore functionality is disabled in a fully managed device.

 

This case example is stopping us from progressing forward with Android fully managed.

 

Any ideas/workarounds would be greatly appreciated? - We have been trialing Samsung cloud but have found this to be relatively unreliable.

 

Thanks in advance!

11 Replies
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Commenting to show support of this idea. This is something that just needs to be implemented.
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This obstacle is present in Android Enterprise fully managed for Citrix XenMobile as well. This appears to be a limitation of the Android Enterprise mode, as per Samsung's support article.

 

https://support.samsungknox.com/hc/en-us/articles/360021410234-Does-Knox-Manage-support-Samsung-Back...

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@ChrisH1994 I understand your point and I don't think there is a current solution for this. For photos I can recommend the Onedrive app? That might be an option?

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@ChrisH1994

 

Also replying to register my interest in this topic. 

DId anyone find a solution yet - even one that required a USb connection to the PC?  

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am looking for something for txt (sms) messages and call history.  Do you know if onedrive supports this ? 

@Thijs Lecomte 

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@Mobiletech 

No Onedrive doesn't support this.

You have two options:

- Make sure that everything is backed up on an app specific level - calls/texts => SIM card, pictures => Onedrive

- Backup the entire phone

 

I am more a fan of the first one, as restoring an Intune enrolled phone might cause issues.

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Thanks Thijs.
My requirement is a bit more complicated - I need to back from Android in its knox workspace. We then re actice with the new Android Enterprise, and I need to restore SMS and TXT to the Android Enteprise Workspace! Doe anyone know of a product or a method (even usb cabled ) that can achieve this ?

Thanks
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@Mobiletech 

 

I've set up Samsung Smart Switch for being able to do this on "Fully Managed" devices. The trick for me was to create an app configuration policy for Samsung Smart Switch that allows this. But it seems to be able to backup everything. So please consult your security and compliance policies to see if it violates against this. 

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@ChrisH1994 @Mobiletech 

We have been able to use the Samsung Cloud app to do the backup and restore on the Android Fully Managed devices. We did the following:

 

  • Create and add a Samsung account on the device
  • When the account is added you should be able to sign in to the Samsung cloud app.
  • Within the app you can configure the backup and restore
  • Within the settings of the app you need to tick a box to make the icon visible

We use this for now as workaround until the integrated backup and restore becomes available.

 

regards,

 

Jeroen Dijkman

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Hi @Klaus Østergren Nielsen ,

 

Could you explain how did you do this please? Because I try do do it but doesn't work.

Did you apply your configuration to a group of devices or to a group of users please?

What we did doesn't seems to work.

I join what we did.

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Hi @JeroenDijkman ,

 

When you run the configuration of devices in fully manage, did you keep Samsung  oem apps (calendar, gallery...) please ? Because we don't (the default in Intune) and I can't find Samsung Cloud. I can add a Samsung account on accounts but I don't have Samsung cloud in menu.