09-23-2019 07:27 AM
09-23-2019 07:27 AM
With the requirement to factory reset mobile devices to enroll into Android enterprise (Fully managed), it is becoming increasingly more apparent that a solution to backup data on pre-factory reset devices and then restore said data onto the post-factory reset devices is needed. At the moment it appears that all restore functionality is disabled in the android fully managed solution.
We would have previously used Samsung's smart switch application, which is now blocked.
An example: -
- User currently has a legacy managed device, loaded with photos, messages and configurations.
- In order to migrate to Android fully managed, user needs to factory reset phone.
- User wants to migrate all data onto the newly managed device post factory reset, however all restore functionality is disabled in a fully managed device.
This case example is stopping us from progressing forward with Android fully managed.
Any ideas/workarounds would be greatly appreciated? - We have been trialing Samsung cloud but have found this to be relatively unreliable.
Thanks in advance!
09-25-2019 12:58 PM
This obstacle is present in Android Enterprise fully managed for Citrix XenMobile as well. This appears to be a limitation of the Android Enterprise mode, as per Samsung's support article.
04-09-2020 12:17 AM
No Onedrive doesn't support this.
You have two options:
- Make sure that everything is backed up on an app specific level - calls/texts => SIM card, pictures => Onedrive
- Backup the entire phone
I am more a fan of the first one, as restoring an Intune enrolled phone might cause issues.
04-14-2020 05:41 AM
08-18-2020 12:13 AM
I've set up Samsung Smart Switch for being able to do this on "Fully Managed" devices. The trick for me was to create an app configuration policy for Samsung Smart Switch that allows this. But it seems to be able to backup everything. So please consult your security and compliance policies to see if it violates against this.
08-28-2020 04:46 AM
We have been able to use the Samsung Cloud app to do the backup and restore on the Android Fully Managed devices. We did the following:
We use this for now as workaround until the integrated backup and restore becomes available.
09-14-2020 08:01 AM
Could you explain how did you do this please? Because I try do do it but doesn't work.
Did you apply your configuration to a group of devices or to a group of users please?
What we did doesn't seems to work.
I join what we did.
09-14-2020 08:04 AM
Hi @JeroenDijkman ,
When you run the configuration of devices in fully manage, did you keep Samsung oem apps (calendar, gallery...) please ? Because we don't (the default in Intune) and I can't find Samsung Cloud. I can add a Samsung account on accounts but I don't have Samsung cloud in menu.