Forum Discussion
ChrisH1994
Sep 23, 2019Copper Contributor
Android Fully Managed - Backup & Restore
With the requirement to factory reset mobile devices to enroll into Android enterprise (Fully managed), it is becoming increasingly more apparent that a solution to backup data on pre-factory reset d...
Mobiletech
Apr 08, 2020Copper Contributor
am looking for something for txt (sms) messages and call history. Do you know if onedrive supports this ?
Thijs Lecomte
Apr 09, 2020Bronze Contributor
No Onedrive doesn't support this.
You have two options:
- Make sure that everything is backed up on an app specific level - calls/texts => SIM card, pictures => Onedrive
- Backup the entire phone
I am more a fan of the first one, as restoring an Intune enrolled phone might cause issues.
- MobiletechApr 14, 2020Copper ContributorThanks Thijs.
My requirement is a bit more complicated - I need to back from Android in its knox workspace. We then re actice with the new Android Enterprise, and I need to restore SMS and TXT to the Android Enteprise Workspace! Doe anyone know of a product or a method (even usb cabled ) that can achieve this ?
Thanks- Klaus Østergren NielsenAug 18, 2020Copper Contributor
I've set up Samsung Smart Switch for being able to do this on "Fully Managed" devices. The trick for me was to create an app configuration policy for Samsung Smart Switch that allows this. But it seems to be able to backup everything. So please consult your security and compliance policies to see if it violates against this.
- JeremyTBradshawJan 25, 2021Steel Contributor
Klaus Østergren Nielsen I'm testing this out and I find when restoring with Smart Switch, Home Screen and Settings are unable to be restored (see image below). Is this the same behavior in your experience? The same backup in my example, when restoring to the device in unmanaged state, can restore both Home Screen and Settings.
Restoring to fully managed:
Restoring to the same device (but in unmanaged state), you can see behind the popup that both Home screen and Settings are selected / restorable: