Nov 06 2018
10:01 PM
- last edited on
Aug 06 2023
03:51 PM
by
TechCommunityAP
Nov 06 2018
10:01 PM
- last edited on
Aug 06 2023
03:51 PM
by
TechCommunityAP
When i tried to create a form in Microsoft Forms, I received the below message. Can anyone please help me, why am getting this error and how to resolve this ?
Nov 07 2018 12:20 AM
You (or your organization's admin) should check your license and make sure Forms is enabled for your account.
Nov 07 2018 02:27 AM
Do the admin go to the O 365 Admin Center portal and perform enable-the-userID for a particular user?
any step-by-step procedure need to follow.
help is appreciated!
Nov 07 2018 02:44 AM
SolutionJan 24 2019 06:56 AM
E3 should have Forms included, so if you still get that error, check this user's licenses and make sure Forms is enabled in apps list of the assigned license.
Jan 17 2020 01:21 PM
@Prasad Punneri I'm running afoul of this as well. User is e3, and forms license is enabled. Every screen says it should work but I'm still not able to access it.
Jan 23 2020 10:02 AM
@Steve Robbins Me as well, customer is experiencing same thing. I checked, E3 license is active. Customer also stated that she was able to log in the other day and now it is not letting her in.
I logged in to forms myself, successfully.
Feb 06 2020 06:57 AM
I just expiriencing this myself a few hours ago. I am the administrator of my company office 365 tenant. Checked the licenses and making sure the form license is active, disabling and reenabling the license, to no avail.
The last time I am using the Forms is in the Microsoft Teams, to create some quick poll with @Forms bot (https://techcommunity.microsoft.com/t5/microsoft-forms-blog/microsoft-forms-works-great-with-microso...) and polling card in the post section. After that, I can't acces Microsoft Forms anymore.
Feb 06 2020 10:02 AM
@dimasputra I'm able to reproduce the same issue. Checking to see if this is a known issue now and will report back when I have more info.
Feb 06 2020 12:30 PM
@dimasputra Approximately 24 hours after the initial failure things seemed to resolve on their own. Are you seeing the same?
Feb 08 2020 03:21 AM
Feb 09 2020 08:23 AM
@Jeremy Miller It resolved on it's own in about 12 hours.
Feb 09 2020 08:24 AM
Feb 13 2020 01:54 AM
After waiting for 14h waiting is not working, I can wait more but what if I need to urgently access Forms? How can I fix this without awaiting for the holly providence to fix things for me?
Feb 18 2020 05:56 AM
I'm experiencing the same thing in my organization, where we've yet to deploy O365 as a whole. I have just been granted an E3 license, and everything else works except for Forms.
Note: I was able to create a Forms poll within Teams (by adding Forms as an app). In doing so, I wanted to edit the form (as I had a typo), and didn't have the means in Teams so tried accessing the form directly within Forms (assuming that's where it would live), but got the error above.
Jun 05 2020 02:05 AM - edited Jun 05 2020 02:05 AM
I have multiple users experiencing this when accessing Forms via Teams, it appears to be a token issue, try logging out on all devices, wait 10 min and log back in again....or as some have said wait until the token expires after 24h @FrankBastone
Jun 22 2020 03:48 PM
Navigate to office.com>admin>users>active users>select your account>click on license and apps >scroll down to Microsoft Forms and ensure it is checked
please lets know the behavior when this is achieved.
Nov 10 2020 04:52 AM
Did anyone find a resolution to this issue as I've got a user with this error even thought he has an E3 licence with Forms enabled.
Mar 10 2021 09:55 AM
Nov 07 2018 02:44 AM
Solution