Forum Discussion

Copper Contributor

Apr 04, 2019

Thank you message not appearing on mobile device

The thank you message I created for my Form is only appearing on the desktop view, and not when users complete using their device (Safari and Chrome). This means they have no confirmation that their ...

microsoft forms

Owen_Moore

Copper Contributor

TomNorton I have the same problem regardless of browser (Safari + Chrome) - using iPhone 5SE. Works fine on desktops. Very frustrating for my patients submitting medical data - did it arrive? Is it secure??

Damien_Rosario

Silver Contributor

Apr 05, 2019

Owen_Moore

It might help to try using the Notifications > Send email receipt to respondents option to get some form of alert that the feedback has been received. At least people will get an email confirmation!

Cheers

Damien

TomNorton
Copper Contributor
Apr 09, 2019
Thanks Damien_Rosario , this would be a good solution but we're avoiding collecting personal information (incl. email) for GDPR reasons
- ShuangWei
  Microsoft
  Apr 10, 2019
  Hi Tom,
  
  I cannot re-pro the bug you mentioned on my devices (iPhone 6s and iPhone 7). Can you share us with your form settings and your response link with us for better debugging? Also, can you provide us with your iOS version with us?
  
  Thanks,
  Shuang
  - TomNorton
    Copper Contributor
    Apr 15, 2019
    ShuangWeithese are my settings. I'm running iOs 11.2.6 and 12.2
- Damien_Rosario
  Silver Contributor
  Apr 11, 2019
  TomNorton
  
  So the form is opened publicly to anyone and not an internal form?
  
  Cheers
  Damien

Forum Discussion

Thank you message not appearing on mobile device

Share

Resources