MS Forms Pro + Flow

Question

Hi All,&nbsp;Is there a way you can set a flow to receive a notification when a specific NPS score is received&nbsp; for a survey?&nbsp;Example,If you receive an NPS score of below 6 then send a notification to a nominated email address.If you receive an NPS score of 9 or 10 then automatically ask the person to complete a google review (provide the link if possible).&nbsp;ThanksAllen&nbsp;

megan_v_walker · Answer

allenr&nbsp;- yes, you could totally do this. I have written about NPS before in relation to Forms Pro. Although there is a lot in this article that you likely don't want/need, there are parts that should help.&nbsp;https://meganvwalker.com/calculating-your-organisation-net-promoter-score-with-forms-pro/&nbsp;I also have another post coming out tomorrow on my site that shows how to create things (which you could do an email) when the NPS score comes in.&nbsp;

shozab · Answer

Hello&nbsp;allenr&nbsp;I hope you are doing well.You can create NPS detail chart and set conditions to perform specific actions (like send notification and email) using Excel Add-in named ChartExpo for Excel.I would recommend you ChartExpo visualization tool because it's dashboard is very simple and no coding skills required to set conditions.Excel add-in:&nbsp;https://chartexpo.com/utmAction/MTErTVRDK3hsK1NCK01TT0ZUQ01UKwo=Google Sheets Add-on:&nbsp;https://chartexpo.com/utmAction/MTErTVRDK2dzK1NCK01TT0ZUQ01UKw==Sharing a video tutorial on how to create NPS chart using ChartExpo.&nbsp;I hope this will help you.Regards.

ingeborghawighorst · Answer

Shozab&nbsp;You are posting advertising for this product in many threads. Please don't abuse this forum as your free advertising platform

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MS Forms Pro + Flow