MS Forms Pro + Flow

%3CLINGO-SUB%20id%3D%22lingo-sub-823867%22%20slang%3D%22en-US%22%3EMS%20Forms%20Pro%20%2B%20Flow%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-823867%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20All%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIs%20there%20a%20way%20you%20can%20set%20a%20flow%20to%20receive%20a%20notification%20when%20a%20specific%20NPS%20score%20is%20received%26nbsp%3B%20for%20a%20survey%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EExample%2C%3C%2FP%3E%3CUL%3E%3CLI%3EIf%20you%20receive%20an%20NPS%20score%20of%20below%206%20then%20send%20a%20notification%20to%20a%20nominated%20email%20address.%3C%2FLI%3E%3CLI%3EIf%20you%20receive%20an%20NPS%20score%20of%209%20or%2010%20then%20automatically%20ask%20the%20person%20to%20complete%20a%20google%20review%20(provide%20the%20link%20if%20possible).%26nbsp%3B%3C%2FLI%3E%3C%2FUL%3E%3CP%3EThanks%3C%2FP%3E%3CP%3EAllen%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-823867%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EForms%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-860809%22%20slang%3D%22en-US%22%3ERe%3A%20MS%20Forms%20Pro%20%2B%20Flow%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-860809%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F398794%22%20target%3D%22_blank%22%3E%40allenr%3C%2FA%3E%26nbsp%3B-%20yes%2C%20you%20could%20totally%20do%20this.%20I%20have%20written%20about%20NPS%20before%20in%20relation%20to%20Forms%20Pro.%20Although%20there%20is%20a%20lot%20in%20this%20article%20that%20you%20likely%20don't%20want%2Fneed%2C%20there%20are%20parts%20that%20should%20help.%26nbsp%3B%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fmeganvwalker.com%2Fcalculating-your-organisation-net-promoter-score-with-forms-pro%2F%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fmeganvwalker.com%2Fcalculating-your-organisation-net-promoter-score-with-forms-pro%2F%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20also%20have%20another%20post%20coming%20out%20tomorrow%20on%20my%20site%20that%20shows%20how%20to%20create%20things%20(which%20you%20could%20do%20an%20email)%20when%20the%20NPS%20score%20comes%20in.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Highlighted
Occasional Visitor

Hi All,

 

Is there a way you can set a flow to receive a notification when a specific NPS score is received  for a survey?

 

Example,

  • If you receive an NPS score of below 6 then send a notification to a nominated email address.
  • If you receive an NPS score of 9 or 10 then automatically ask the person to complete a google review (provide the link if possible). 

Thanks

Allen 

1 Reply
Highlighted

@allenr - yes, you could totally do this. I have written about NPS before in relation to Forms Pro. Although there is a lot in this article that you likely don't want/need, there are parts that should help. 

https://meganvwalker.com/calculating-your-organisation-net-promoter-score-with-forms-pro/

 

I also have another post coming out tomorrow on my site that shows how to create things (which you could do an email) when the NPS score comes in.