MS Forms Pro + Flow

Occasional Visitor

Hi All,

 

Is there a way you can set a flow to receive a notification when a specific NPS score is received  for a survey?

 

Example,

  • If you receive an NPS score of below 6 then send a notification to a nominated email address.
  • If you receive an NPS score of 9 or 10 then automatically ask the person to complete a google review (provide the link if possible). 

Thanks

Allen 

3 Replies

@allenr - yes, you could totally do this. I have written about NPS before in relation to Forms Pro. Although there is a lot in this article that you likely don't want/need, there are parts that should help. 

https://meganvwalker.com/calculating-your-organisation-net-promoter-score-with-forms-pro/

 

I also have another post coming out tomorrow on my site that shows how to create things (which you could do an email) when the NPS score comes in. 

Hello @allenr

 

I hope you are doing well.

You can create NPS detail chart and set conditions to perform specific actions (like send notification and email) using Excel Add-in named ChartExpo for Excel.

I would recommend you ChartExpo visualization tool because it's dashboard is very simple and no coding skills required to set conditions.


Excel add-in: https://chartexpo.com/utmAction/MTErTVRDK3hsK1NCK01TT0ZUQ01UKwo=


Google Sheets Add-on: https://chartexpo.com/utmAction/MTErTVRDK2dzK1NCK01TT0ZUQ01UKw==

Sharing a video tutorial on how to create NPS chart using ChartExpo.

 

I hope this will help you.
Regards.

@Shozab You are posting advertising for this product in many threads. Please don't abuse this forum as your free advertising platform