Forum Discussion

Cori Newlander's avatar
Cori Newlander
Copper Contributor
Dec 14, 2018

Is Microsoft Forms down right now?

It was unreachable, then seemed to be up for a moment and now it's back down.  Help!!   p.s. We're in the Government cloud.  
microsoft forms
Deleted's avatar
Deleted
Dec 18, 2018

Hi Anqi,

 

Thanks so much for your response.


Here are the links:

Link to Survey in FORMS
https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fforms.office.com%2FPages%2FResponsePage.aspx%3Fid%3DI6-jEmmnVEaEf5WPPUefSvs1cy4XW3tHl5VZr-BPFzNURFVRNTE2UFgzUlA5OERPQjdXU0JCQ09SVi4u&data=02%7C01%7CArunkumar.Devaraj%40nestle.com%7Cea7eb5624e3949c2129908d664084bcd%7C12a3af23a7694654847f958f3d479f4a%7C0%7C0%7C636806384124689419&sdata=BRupxivSmKnReEPcYx%2Fee9mKkEgPAKe6aoHg4eh7qgM%3D&reserved=0

Link to Admin FORM to see the responses
https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fforms.office.com%2FPages%2FDesignPage.aspx%3Ffragment%3DFormId%3DI6-jEmmnVEaEf5WPPUefSvs1cy4XW3tHl5VZr-BPFzNURFVRNTE2UFgzUlA5OERPQjdXU0JCQ09SVi4u%26Token%3Dab76aeb7bddd467e96d327ad3acacd07&data=02%7C01%7CArunkumar.Devaraj%40nestle.com%7Cea7eb5624e3949c2129908d664084bcd%7C12a3af23a7694654847f958f3d479f4a%7C0%7C0%7C636806384124699433&sdata=P98dhNP1J4pMhkr1GzQjCaqst6RV3sg577JSNFohFoU%3D&reserved=0

Deleted's avatar
Deleted
Dec 18, 2018

Hi Anqi,

 

Good day to you! Thanks a lot for your help in solving our issue.

 

Any luck on the issue I reported. Do you need any more information regarding that issue?

Thanks again for looking into it.

 

Regards,

Arun Kumar D.

  • Anqi Du's avatar
    Anqi Du
    Former Employee
    Dec 18, 2018
    Hi Arun, here's the investigation result - This forms owner has been deleted from this organization and his/her user account has been closed. All account-related data for this Form will be deleted 30 days after a user account is closed, for details please refer to https://support.office.com/client/frequently-asked-questions-about-microsoft-forms-495c4242-6102-40a0-add8-df05ed6af61c.
    We recommend origin owner moves his/her form to Group before he/she leaves. (Co-author couldn’t move forms to Group).
    There’re some detailed steps may help to do the ownership transfer:
    • Duplicate Form: https://support.office.com/en-us/article/share-a-form-or-quiz-as-a-template-82ea9d8a-260a-47a0-afdb-497f3d746e3f
    • Download Excel: https://support.office.com/en-us/article/check-your-form-results-02859424-341d-406f-b32a-9a0fbaf357af
    • Move From to group by original owner: https://support.office.com/en-us/article/transfer-ownership-of-your-form-921a6361-a4e5-44ea-bce9-c4ed63aa54b4
    • Deleted's avatar
      Deleted
      Dec 18, 2018

      Hi Anqi,

       

      Thanks a lot for the investigation done on this issue. 

       

      Is it possible to get the form's owner who created this form? If so, could you please provide it.

       

      Thanks again for your support.

       

      Regards,

      Arun Kumar D

      • Anqi Du's avatar
        Anqi Du
        Former Employee
        Dec 19, 2018
        Hi Arun, the form owner's user account has been closed and all info has been deleted, thus we are unable to get the user info. Thanks for your understanding.
    • Cori Newlander's avatar
      Cori Newlander
      Copper Contributor
      Dec 18, 2018

      Ok, now I can't even get to the Forms homepage now.  It has said "loading" for about 15 minutes .  

       

      I have received many different instructions from various Microsoft people on this feed, with various questions .  Here's all the information I have on this topic:

       

      1) I was able to create multiple forms that I use for surveys.  They worked for months, and last Friday I was unable to get to the Forms app.

      2) We are in the Government Cloud.

      3) I am able to get to all my other Office 365 Apps (Outlook, OneDrive, etc.).

      4) I was asked if my Network team could turn off MFA.  They won't turn it off, but it's not required when I'm on our work network, but Forms doesn't work there either.

       

      5) I asked someone else in our tenant to get to Microsoft forms, and they were unable to.  They could open forms in their own personal Office 365 account, but not our work account.

      6) I have tried this from different computers in different networks, so it's not my computer and not my network.

      7) until today, I was able to get to the Forms homepage, and the problem happened when I logged in with cori.newlander@smgov.net, which is my logo to our company's tenant.

       

      This doesn't seem to be an issue on our network or on my computer.  I'm looking forward to a resolution.

       

      Cori

       

       

      • Anqi Du's avatar
        Anqi Du
        Former Employee
        Dec 19, 2018
        Hi Cori, we need more info from you to help to investigate your issue. I've sent you a private message, please check. Thank you!
  • Anqi Du's avatar
    Anqi Du
    Former Employee
    Dec 18, 2018
    Hi Arun, our engineer is looking at this issue right now and I will update you once I got back from the team.