Form QR code not loading on iphone

Copper Contributor

I have used the QR code to scan the forms document using the phone camera, then added the form to the iphone home screen so my team can access the form easily, without needing to sign into an account. This has been working for a year now but all of a sudden some phones aren't working. When I click the icon on the home screen, nothing loads at all. There is no error message or anything just a white screen. Any solution? 

1 Reply
Could you share the device information, including the operating system version, so that I can try to reproduce the issue? If I am able to reproduce it, I will create a bug report and send it to the product team.