Forum Discussion

Mathew Ketterer

Copper Contributor

Jan 10, 2018

Solved

Form now wont open showing Sorry, Something went wrong

Working on a new form and now the form won't open and displays this.

microsoft forms

Frank Yan
Jan 11, 2018
Hi, Mathew,

I'm from Microsoft Forms team. Your form has been repaired. You can verify now.

We have found the root cause of this issue. We recently added a new question type Likert. If an user adds it, then deletes it quickly (like in 3 seconds), there is a small chance that the form would run into an issue.

Ariestotle Odsinada

Copper Contributor

Feb 01, 2018

Is there something that needs to be done after the fix? I'm having issues viewing my forms to edit and view my results. Please advise.

Frank Yan

Microsoft

Feb 01, 2018

Correction to my previous statement: the service incident hasn't been fully mitigated. Users will still see issues in submitting response or opening form. We are working on this right now. I will post a message once we confirm the mitigation.

Wei Han Qua
Copper Contributor
Feb 01, 2018
Thank you Frank,

Noted on that

Thanks
Frank Yan
Microsoft
Feb 01, 2018
Forms team is working on it. This incident takes longer time than expected to mitigate than other average cases, so the issue will probably still last for couple more hours. Sorry for the inconvenience and please plan accordingly.
Ariestotle Odsinada
Copper Contributor
Feb 01, 2018
Thanks for the correction Frank!
Wei Han Qua
Copper Contributor
Feb 01, 2018
Hi, I'm experiencing the same issue on my end as well since 3 hours ago, with error :

Session id: 4cbe292d-1650-471e-b479-d11fbb436de4