Download excel file failed. Please try again later error message

Copper Contributor

good morning,

can any one tell me why I'm getting this message when I try to download my form excel sheet (Download excel file failed. Please try again later.), all other files can be downloaded just fine except for this one!

I've tried to change browser and computer and internet connection nothing seems to work with me. 

1 Reply

Hi @hedaya89,


This issue can occur if your form has more than 5000 responses, as that's the max. number of responses you can download to a single excel file. If this is the case, or even if not, you can follow the suggestion here: to download in batches.