Creating new Forms generates a generic Excel result sheet (not associated with Form)

OK so we got passed around to 3 different case managers; Office 365, Excel, SharePoint...none of them had real answers.  So the final answer we got was "It's broken by design."  I think what she meant was, you are a Government License and the feature for syncing the form to a spreadsheet is something you don't have access to (even though it creates a blank .xlsx worksheet when creating a new form).

So I guess we just don't have the backend sync connectors because we are a lower level license.  I asked why it creates the spreadsheet giving the impression that it should work...and again I got the answer "It's by design".  So we will wait until it shows up in another 2 years.

Thanks for trying to help.  I'm thinking perhaps there might be a workaround using Flow, so that is what I'm looking into now.