Dec 29 2022 12:24 PM
Dec 29 2022 12:24 PM
I have a simple booking set-up - I offer 5 services of different time lengths via one staff.
Everything worked perfectly until this week - the booking calendar has stopped blocking off already scheduled time on the booking page. On the backend, I can see that there are bookings and which times should be unavailable, but the calendar is not reflecting that. Any suggestions on how to fix this?
Dec 29 2022 06:21 PM
We are also experiencing the same issue this month. We had setup a service assigned to one staff only with a day duration and max 1 attendee. It had worked well since April 2022 and we are starting to receive double bookings this month. The published page is now accepting bookings on all days regardless whether the staff is already booked for the day. Any suggestions on a workaround and looking forward to a quick fix from Microsoft . Thanks.
Jan 01 2023 11:29 PM
Jan 03 2023 12:19 AM
Jan 03 2023 12:47 PM - edited Jan 03 2023 12:47 PM
Same issue here today after returning from holidays. Myself and other staff are having our clients (students) double book where we are unavailable...during lunch hours and after work hours. What a way to return to work after the holidays. Wasting time trying to fix this.
Jan 03 2023 09:23 PM
Jan 04 2023 12:04 AM - edited Jan 04 2023 12:06 AM
I just tried making a test booking in a timeslot where I know that staff was unavailable.
The bookning went through, and it also ended up in the staff's outlook calendar.
This was a 30 min bookning.
The conflicting events come from Outlook calendar.
The conflicting event's status is Busy.
Björn is my test user, not a real person.
Jan 04 2023 04:04 AM
Jan 04 2023 04:39 AM - edited Jan 04 2023 04:45 AM
I also noted that Booknings does take existing events created by Bookings into consideration: If customer A has made a booking, that same timeslot is not available for customer B.
But events created in Outlook does still not affect available timeslots in Bookings.
Jan 04 2023 05:15 AM
@davisjr We have our time slots set for 8:30 AM - 11:30 am and for 1:30 PM to 3:30 PM monday-Thursday for 15 min appt. We used this exact service about a month ago but turned it off when no longer needed. Turned it back on for January and not students are able to make appointments all day & outside of these limits. Here's a screen shot of the booking page:
Heres a screen shot of the availability listed in services:
I have unchecked the time zone box but I don't know what else to do. Our work around has been to block off our outlook calendars during the times we don't want appt and this is a huge pain. Can you give instructions on how to open a ticket. I can't seem to figure that one out. Thanks.
Jan 04 2023 06:22 AM
Can we confirm if each staff member assigned to the service has 'Events on your Outlook calendar affect avaikability' checked? If it's already checked, please try uncheck, save, check and save again.
Jan 04 2023 06:42 AM