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gaganv's avatar
gaganv
Copper Contributor
Dec 29, 2022

Not Blocking Timeslots

I have a simple booking set-up - I offer 5 services of different time lengths via one staff.   Everything worked perfectly until this week - the booking calendar has stopped blocking off already sc...
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roysmalley's avatar
roysmalley
Copper Contributor
Feb 09, 2023

gaganv I just discovered that all-day calendar events in the Outlook App for Android are erroneously created in the GMT time zone (I'm in CST, and my user/app settings reflect this). As a result, customers are able to book appointments on days that should be blocked, because rather than midnight to midnight on Monday, for example, Bookings sees the all-day event as 6pm Sunday to 6pm Monday (accounting for the difference between GMT and CST), thus allowing customers to book starting at 6pm. This only seems to happen with calendar events created in the Android app; events created using the web app are seen correctly by Bookings. See the screenshot here, in which an "all day busy" event for Feb 11 is instead recognized as 6pm Feb 10th to 6pm Feb 11th.

 

Here, an "all day busy" event created in the web app is recognized correctly by Bookings.

 

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