MS Bookings Email Reminders not working

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As the title suggests the custom email reminders don't work not matter what I try (i.e. 15 mins, 30 mins 1 day etc). I have read various forums and tried creating new calendars, set up meetings in incognito mode, I have checked the message trace etc) but to no avail. Any help will be much appreciated because if I cannot get this to work we will have to try using a different service.

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