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DaveH2's avatar
DaveH2
Copper Contributor
Sep 22, 2020

Microsoft Bookings-Staff Member Availability Different Across Services

In Bookings, can a staff member have differing availabilities across different services?   For example, on one service a staff member should be available basically all day. But on another service t...
Bookings
Staff Availabilities
dnokhl's avatar
dnokhl
Copper Contributor

DaveH2 gflanik sadly I don't think this is possible.


I also need this. One of the sales team has availability for F2F/Site Meetings on a Wednesday, but online only Thursday/Friday.

 

Unfortunately, when looking at the individual Services you can't set day and time availability.

It would be a perfect addition to the system though.

ginaschultz's avatar
ginaschultz
Copper Contributor
Jun 08, 2021

dnokhl 

In each Service, you have the option of setting up availability. So if your Service is Listed as Online Meeting, you could make the availability Not Bookable for Monday, Tuesday, Wednesday  and then use your available times for Thursday and Friday. 

My example below is for a service we only want offered at 11:00, 1:00, and 3:00 on Monday, Tuesday, Thursday, and Friday. 

 

I hope this helps!

 

  • dnokhl's avatar
    dnokhl
    Copper Contributor
    Jun 09, 2021
    ginaschultz thanks so much! I had seen this, but, it was greyed out/wouldn't let me select the drop-down option. I needed to turn off the "Use the default scheduling policy" checkbox. This should work as expected. Thanks again!
    • DaveH1320's avatar
      DaveH1320
      Copper Contributor
      Jun 09, 2021

      dnokhl 

      Ours is still not performing as desired.

       

      My availability is set as follows.

      For one of our our services, the user/client end does indeed have my availability as shown above, so that service is working fine.

       

      However, in our other Emergency Service, I need to be available all day as shown below...

      ...yet these 8am-5pm availabilities are not reflected on the user end for this service. The user end still shows me available Mon/Wed/Fri as shown below.

       

      Thank you,

      • dnokhl's avatar
        dnokhl
        Copper Contributor
        Jun 09, 2021
        DaveH1320 we're using Microsoft Bookings for 1 employee per Booking Page/Calendar, so regardless of the "Services" settings, this will apply to the "Staff", because there is only 1 staff member.

        I think your use case is different so unfortunately I cannot help.
  • MSUM_Clifferton's avatar
    MSUM_Clifferton
    Brass Contributor
    Nov 30, 2022
    This will only work if there is only one staff member assigned to that service. If the service has 3 staff members available this will restrict all 3 instead of just the one person who needs the restricted hours.

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