Forum Discussion
How to prevent double-bookings on my MS Bookings page.
1. When you (a customer) make a booking, are they selecting a member of staff for the booking or are you replying on Bookings to allocate staff? The Service has the selected staff for the appointment. Meaning, on the external booking page, customers will select the service, date and time and does not have the option to select staff.
2. When the initial (1100) booking is made, is it appearing in the Booking calendar, AND in the allocated / assigned staff calendar? When the booking is submitted (date, time, required fields), both the customer and assigned staff received a calendar invite. I also went into the Staff calendar to "accept" the calendar invite to see if that will confirm the timeslot and go away.
3. Have you assigned multiple staff to the Booking / Service? At one point I did because we wanted the staff managing the calendar/service to also receive notification, but I have removed all staff and only kept the one the customer should book with and there is still no solution.
I don't have an answer - I assumed the issue was being caused because, legitimately, you were seeing bookings, at the same time but against different staff.
The only other thing I can suggest is to check, for the staff member, that you have [Events on Office calendar affect availability] turned on (which is the default seeing). You would hope that if this is the case, and a Booking is created in their calendar, then this calendar entry would then prevent another booking at the same time.
Other than that, it might be a syncing issue.
Sorry I cant be more help
Mike_Collins999Mike_Collins999
Thanks for your help on this!
I found out the issue and fixed it, but wanted to share here in case anyone else needs the answer.
It was in the Service under Basic Details. There was a settings that stated "Maximum number of attendees" for that service. I misunderstood that as asking how many people will be in that one meeting customers schedule, but in reality, it means how many people can book this same timeslot.
Adding more than 1 attendee will allow up to that # of people to book the same time-slot. It is best used in a 'training' scenario. This is why the timeslot still shows available, after 1 person books.
The settings must stay on 1 maximum guest which turns the service into a 1-on-1 consultation, so when they book the 9:00am slot, no one else can book.
alasichanh Mine says 1 - 1 one time one and maximum numbers of attendees one, but still showing the same time slot after 5, 6 more test bookings. Any suggestion Microsoft Team or anyone? please.
We are having the same issue and cannot figure it out. The calendar we are syncing to has the appointments on the calendar as well. Frustrating.
Has anyone figured out how to change it to 1:1 on a service? It won't let me change it on my settings to anything less than 2, which means people can double book.
alococo
Dear Friends and Colleges,
If you can't change maximum amount of possible booking slots form 2 (or higher), its because you already have meetings in this calendar booked by 2 or more people. You will need to create a new booking page. That's all.
If you want Booking to hide booked slots. you need to set in allocated / assigned staff settings. Don't use fixed hours. Set it for "available hours" for this staff member.
