SOLVED

Error when selecting Bookings from the App Store

%3CLINGO-SUB%20id%3D%22lingo-sub-1386709%22%20slang%3D%22en-US%22%3EError%20when%20selecting%20Bookings%20from%20the%20App%20Store%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1386709%22%20slang%3D%22en-US%22%3E%3CP%3EOur%20company%20would%20like%20to%20use%20Microsoft%20Bookings.%26nbsp%3B%20When%20I%20click%20on%20the%20application%20from%20the%20office.com%20site%2C%20I%20get%20an%20error%20message%20that%20states%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20mailbox%20being%20accessed%20doesn't%20have%20a%20valid%20account%20state%20(ProtocolDisabled).%3C%2FP%3E%3CP%3ELater%20in%20the%20error%20message%20it%20states%3A%26nbsp%3B%20OpenIdConnect%20Microsoft.Exchange.Clients.Security.AccountTerminationException%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAny%20advice%20on%20how%20to%20overcome%20this%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1386709%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Bookings%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1386782%22%20slang%3D%22en-US%22%3ERe%3A%20Error%20when%20selecting%20Bookings%20from%20the%20App%20Store%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1386782%22%20slang%3D%22en-US%22%3EHi%2C%3CBR%20%2F%3EThis%20looks%20like%20the%20user%20account%20is%20corrupted.%20You%20would%20have%20to%20make%20a%20new%20user%20account%20under%20the%20Microsoft%20365%20Admin%20Center%20and%20assign%20the%20user%20as%20a%20Global%20GA%20or%20user%20account.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1387690%22%20slang%3D%22en-US%22%3ERe%3A%20Error%20when%20selecting%20Bookings%20from%20the%20App%20Store%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1387690%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F666392%22%20target%3D%22_blank%22%3E%40samarbalouch%3C%2FA%3E%26nbsp%3BThanks%20for%20the%20reply.%26nbsp%3B%20It%20appears%20that%20the%20root%20cause%20was%20that%20the%26nbsp%3BOWA%20(Outlook%20for%20Web)%20needs%20to%20be%20enabled%20in%20order%20to%20use%20the%20functionality%20in%20Bookings.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1402689%22%20slang%3D%22en-US%22%3ERe%3A%20Error%20when%20selecting%20Bookings%20from%20the%20App%20Store%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1402689%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F666461%22%20target%3D%22_blank%22%3E%40Bruce_Kissinger%3C%2FA%3E%26nbsp%3BAwesome!%20Thank%20you%20so%20much!%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
New Contributor

Our company would like to use Microsoft Bookings.  When I click on the application from the office.com site, I get an error message that states:

 

The mailbox being accessed doesn't have a valid account state (ProtocolDisabled).

Later in the error message it states:  OpenIdConnect Microsoft.Exchange.Clients.Security.AccountTerminationException

 

Any advice on how to overcome this?

3 Replies
Hi,
This looks like the user account is corrupted. You would have to make a new user account under the Microsoft 365 Admin Center and assign the user as a Global GA or user account.
Best Response confirmed by Bruce_Kissinger (New Contributor)
Solution

@samarbalouch Thanks for the reply.  It appears that the root cause was that the OWA (Outlook for Web) needs to be enabled in order to use the functionality in Bookings. 

@Bruce_Kissinger Awesome! Thank you so much!