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Bruce_Kissinger's avatar
Bruce_Kissinger
Copper Contributor
May 13, 2020
Solved

Error when selecting Bookings from the App Store

Our company would like to use Microsoft Bookings.  When I click on the application from the office.com site, I get an error message that states:

 

The mailbox being accessed doesn't have a valid account state (ProtocolDisabled).

Later in the error message it states:  OpenIdConnect Microsoft.Exchange.Clients.Security.AccountTerminationException

 

Any advice on how to overcome this?

microsoft bookings
  • Bruce_Kissinger's avatar
    Bruce_Kissinger
    May 13, 2020

    firefistmango Thanks for the reply.  It appears that the root cause was that the OWA (Outlook for Web) needs to be enabled in order to use the functionality in Bookings. 

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  • firefistmango's avatar
    firefistmango
    Copper Contributor
    May 13, 2020
    Hi,
    This looks like the user account is corrupted. You would have to make a new user account under the Microsoft 365 Admin Center and assign the user as a Global GA or user account.

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Our company would like to use Microsoft Bookings.  When I click on the application from the office.com site, I get an error message that states:

 

The mailbox being accessed doesn't have a valid account state (ProtocolDisabled).

Later in the error message it states:  OpenIdConnect Microsoft.Exchange.Clients.Security.AccountTerminationException

 

Any advice on how to overcome this?

","body@stringLength":"440","rawBody":"

Our company would like to use Microsoft Bookings.  When I click on the application from the office.com site, I get an error message that states:

 

The mailbox being accessed doesn't have a valid account state (ProtocolDisabled).

Later in the error message it states:  OpenIdConnect Microsoft.Exchange.Clients.Security.AccountTerminationException

 

Any advice on how to overcome this?

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Error when selecting Bookings from the App Store","moderationData":{"__ref":"ModerationData:moderation_data:1386782"},"body":"Hi,
This looks like the user account is corrupted. You would have to make a new user account under the Microsoft 365 Admin Center and assign the user as a Global GA or user account.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"182","kudosSumWeight":0,"postTime":"2020-05-13T08:13:32.435-07:00","lastPublishTime":"2020-05-13T08:13:32.435-07:00","metrics":{"__typename":"MessageMetrics","views":878},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:MicrosoftBookings/category:products-services/category:communities/community:gxcuf89792board:MicrosoftBookings/message:1386709/message:1386782","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDEzMjowfGludCwxMzg3NjkwLDEzODc2OTA","node":{"__ref":"AcceptedSolutionMessage:message:1387690"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:1387690":{"__typename":"ModerationData","id":"moderation_data:1387690","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:1387690":{"__typename":"AcceptedSolutionMessage","uid":1387690,"id":"message:1387690","revisionNum":1,"author":{"__ref":"User:user:666461"},"readOnly":false,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MicrosoftBookings"},"parent":{"__ref":"ForumReplyMessage:message:1386782"},"conversation":{"__ref":"Conversation:conversation:1386709"},"subject":"Re: Error when selecting Bookings from the App Store","moderationData":{"__ref":"ModerationData:moderation_data:1387690"},"body":"

firefistmango Thanks for the reply.  It appears that the root cause was that the OWA (Outlook for Web) needs to be enabled in order to use the functionality in Bookings. 

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Bruce_Kissinger Awesome! Thank you so much! 

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