Forum Discussion
Bookings wont show customers special request!
Hello,
I've added the option for my "customers" to add in special request for their meeting when they are booking their appointment. However I am not seeing their comments anywhere. If my "customers" are filling that portion out where should I be able to see it?
If you set the "special request" up as a custom field when the Booking gets scheduled, you have to open the appointment from the Bookings calendar (not in Outlook), and scroll down to see your custom fields and any responses the customer may have entered. It will be below the "This is a Teams Enabled Booking" line. It will not say anything about that information being the custom fields you created. Screenshot below.
If you set the "special request" up as a custom field when the Booking gets scheduled, you have to open the appointment from the Bookings calendar (not in Outlook), and scroll down to see your custom fields and any responses the customer may have entered. It will be below the "This is a Teams Enabled Booking" line. It will not say anything about that information being the custom fields you created. Screenshot below.
Thank you! That worked.EliseH
EliseH is there a way for all staff to be able to access the Bookings calendar? I have set up Bookings for my team and they receive emails when someone schedules, but don't have access to the Bookings calendar to go in and see information about the customer or the custom fields from the booking. They all have Administrator roles.
Have you added staff this way and set them up to have View access? https://docs.microsoft.com/en-us/microsoft-365/bookings/add-staff?view=o365-worldwide
