Forum Discussion
Bookings sending emails to the wrong people? Confirmation emails are going to the wrong person
Dynamicshs my guess is this is new, I have been working with Bookings since March and have run countless tests, today is the first time I was told this happened, and so far I only know of one. I replied to you as you posted yesterday, so this seems like a new bug/glitch but if Microsoft is going to tout being a Telehealth provider they need to address this ASAP and fix it, if not we cannot use it as we cannot have PHI going to random people.
I'm actually shocked it happened, Microsoft is one of the big 3 tech companies so to have a lapse in security is very sad.
But with that said, who are you going to call? Microsoft doesn't even support their products any more and can't get anyone to help in any other issues. I had to hire a consulting firm for $5,000 just to get some help setting up Bookings so I understood it all to make sure THIS kind of thing wouldn't happen, yet here we are now.
Yes it's quite frustration. Even when we turn off all notifications it still happens.
That's typical of Microsoft, making thing hard of users, providing minimal information and making people spend more money to outsource help.
I'm unsure, you'd think they would have Microsoft employee's managing this forum like they do for the power platform ones.
- Are you able to reproduce it? Because I cannot, and in fact I'm not 100% it wasn't on Google's end. The client we had an appointment for uses Gmail, and the forwarded message seems to be from Google Calendar so I wonder if they have some sort of autoforward setup? I have not been able to get it to do it however, I keep setting up test appointments using my Gmail account from the work Bookings, and it's all working as it should.
If you are duplicating it, care to share how then I can test it more?ccsadmin22 et al
I know for certain it isn't Google.
I'm having the same trouble, and we (creators) and they (customers) are all using state agency email addresses, though we're all at different agencies. I am the only creator of the page, and there is only one other admin who is at my agency. However, as bookings occur emails are going to random people at my organization, and some are confirming! I'm really not sure what to do. Given that I've invited a couple hundred people through this booking, I can't change midstream. Neither can I warn all of the people at my agency that they may or may not receive an invitation from me they should ignore, because most of the invites from me they should not ignore. I'm very annoyed.
