Forum Discussion
Bookings not being accepted by system
We've had several customers call us to say they are unable to make a booking. The common claim is that, when they click 'Book' after filling in their details (using the booking page), the page ju...
- Microsoft support has confirmed that there was a back-end bug causing the message for missing information not to display, but the blank booking page to reload instead. They reverted back to an earlier version and this has fixed the issue we were facing.
georgiaengel It is always nice knowing I'm not alone - except that this means it's unlikely there's anything I can do about it 😞
Microsoft O365 Admin Status has consistently listed Bookings Health Status as Healthy. It's a tricky one to raise a ticket for, because these 'attempted bookings' don't leave a trace on the system, and we can't replicate it.
Babu_Alagarsamy
Microsoft
MicrosoftDo you see this happening for any particular Bookings calendar or its across multiple calendars? If your bookings calendar is published for everyone, can you please DM your self-schedule Bookings page URL and also mention which service is having this issue?
- The issue is occurring in all calendars, but I have now discovered what the problem is.
When customers forget to select the time when filling out their booking form, the page just refreshes without processing the booking. Previously, whenever a customer forgot to select the time, an error message would appear. This no longer happens - leading to customers thinking they made a booking (never realising they forgot to select a time), or just thinking 'the system is broken'.
