Forum Discussion

Tommy0824's avatar
Tommy0824
Copper Contributor
May 01, 2019

Windows 10 Enterprise subscription is not valid

Recently i have one of our user's machine reverted itself from Windows 10 Enterprise to Pro I have checked the requirements needed in order for Windows 10 Pro machine getting upgraded to Enterprise ...
microsoft 365
Nigel Archer's avatar
Nigel Archer
Brass Contributor
May 09, 2019

Tommy0824we are planning to move our customers to this licensing so be interested to know what's happening here. Has the user UPN changed? If the user can run dsregcmd /status then you can see if 'IsUserAzureAD' is yes.

 

Nigel 

Tommy0824's avatar
Tommy0824
Copper Contributor
May 09, 2019
IsUserAzureAD is yes, no UPN change at all
  • Rufino1265's avatar
    Rufino1265
    Copper Contributor
    Apr 27, 2021

    Tommy0824 Any updates on this? were having the same issue and MS Support doesn't seem to pinpoint the problem. 

    • Tommy0824's avatar
      Tommy0824
      Copper Contributor
      Jul 28, 2021

      Rufino1265 

       

      sorry for the very late response! no unfortunately no straight forward way to fix this

      the "fix" for me was either 

      1. remove the machine from the domain and re-join, and then wait for AAD sync

      2. re-imaging the machine and then go through the whole AAD sync process. pretty much like option 1 but more drastic

       

      this issue does not happen often but when it does, its a nightmare to deal with especially for users who are working externally and rely on direct access to access corporate resources