Forum Discussion

Copper Contributor

Mar 27, 2019

Verify Your Identity

So I'm flicking through my account settings in Outlook 365, when the 'Verify Your Identity box randomly pops up My alternate email is my wifes, who's at work, so I can't get a verification code I t...

office 365

Rnishat0786

Iron Contributor

Mar 27, 2019

BuckoTheMoose

As per your description seems that the One Time Code is going to the alternate email.... use Microsoft Authenticator.. to avoid such instances....

Secondly Outlook should not prompt you to verify your Identity quite often.... I would suggest to check if you have selected remember password Option while entering your password in Outlook...

If that does not fix the issue use SARA ( Support and Recovery Assistant) to fix the issue...

You may download it from the below link -

https://diagnostics.outlook.com/#/

Thanks

Robin Nishad

BuckoTheMoose
Copper Contributor
Mar 27, 2019
Rnishat0786

Thanks for the links. I'll take a look
I have ,remember password, selected, but it seems to have a problem with me poking around in the settings. Each time it's happened, I've been scrolling through the settings pages for a bit before it's kicked in

The wife just sent me the code by text and I'm back in. I also noticed there's a 'don't ask again on this device' option. I'm sure I would have spotted and ticked that before now, but I definately have this time, so maybe that will stop it doing it again

Thanks for your help
- VasilMichev
  MVP
  Mar 27, 2019
  Some settings are extra "sensitive" and you can only access them after performing an MFA challenge. A workaround to this is when you have your device joined to Azure AD - using an O365 account on such device automatically satisfies the additional auth requirements.