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Raghavendran_KR's avatar
Raghavendran_KR
Copper Contributor
May 19, 2022

Unable to see Sensitivity Label in Word, Excel and PowerPoint in Mac

Hi All,

 

I have published Sensitivity Labels for my users in M365. I am unable to see Sensitivity Label in Word, Excel and PowerPoint in Mac, but I can see the label in the Outlook on same machine.

 

microsoft 365 compliance center

5 Replies

  • Ash_Gardiner's avatar
    Ash_Gardiner
    Iron Contributor
    May 20, 2022
    Hi Raghavendran_KR,

    You say you have published sensitivity labels (plural), but you cannot see the label (singular) in Word, Excel and PPT. Does that mean in Word, Excel, PPT you can see some sensitivity labels or do you see no sensitivity labels? If you can see some labels but not others, perhaps this situation applies to you? https://techcommunity.microsoft.com/t5/security-compliance-and-identity/sensitivity-label-with-encryption-not-available-in-mac-ms-office/m-p/1304392

    Thanks, Ash
    • Raghavendran_KR's avatar
      Raghavendran_KR
      Copper Contributor
      May 20, 2022

      hi Ash_Gardiner ,

       

      It's Labels (plural). I cannot see any sensitivity label in word, excel or power point on a Mac machine.

       

      I can see all published labels in outlook on the Mac machine.

       

      The option Sensitivity is not available in any of the office apps except outlook.

       

      Regards,

      Raghav

       

      • Ash_Gardiner's avatar
        Ash_Gardiner
        Iron Contributor
        May 20, 2022
        Thanks for the clarification Raghav. Let's clutch at a couple of straws...
        This article indicates 2 potential causes. https://docs.microsoft.com/en-us/microsoft-365/compliance/sensitivity-labels-office-apps?view=o365-worldwide#sensitivity-label-capabilities-in-word-excel-and-powerpoint

        "To use sensitivity labels that are built into Office desktop apps for Windows and Mac, you must use a subscription edition of Office. This labeling client doesn't support standalone editions of Office, sometimes called "Office Perpetual"."

        The minimum version of Office for Mac required to support labelling is 16.21+. I'm not confident that either of these is your issue given Outlook works, but calling them out just in case there is a version mismatch between Outlook and your other office apps. I'll keep looking and if I find other possibilities I will add them here.

        Cheers, Ash

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