Forum Discussion
Shared mailbox with the same email (local part) can't be created to a different domain
Hello everyone, I have a shared mailbox support@domain1.com. The problem: When I'm trying to create a shared mailbox support@domain2.com this results in an error saying that each mailbox shou...
Moi Matti,
The problem is that when you create a shared mailbox, the alias with the local name is also created. Thus, regardless of the domain part, you have the error you described.
Luckily the workaround is quite simple. Just create a shared mailbox with unique local name, such as support_domain2@domain2.com. After it is created, edit the mailbox email addresses to change the default address to support@domain2.com and you're done!
I have put this on uservoice, please vote for it. It links back to this topic.
https://office365.uservoice.com/forums/273493-office-365-admin/suggestions/38606767-office365-multiple-domains-shared-mailboxes-wi
Another work around is to create a user mailbox from azure Active directory and assign a license
Then convert it to a shared mailbox and remove the license
Then convert it to a shared mailbox and remove the license
