Forum Discussion
garyrhoward
Apr 20, 2022Copper Contributor
Proxy address conflict when syncing contacts into Azure AD then attempting to create guest users
I've heard varying comments about proxy address conflicts with contacts and guest users. I believe the context matters. Let's discuss a specific scenario where contacts and DLs have been created on...
garyrhoward
Apr 28, 2022Copper Contributor
In a nutshell, contacts are being synced from AD DS to Azure AD and have proxy addresses. Those proxy addresses are the exacting the same ones required to create the guest user accounts. The guest user cannot be created since the contact and guest user proxy address would conflict. The customer does not plan to move away from Exchange Hybrid anytime in the foreseeable future and now wants to perform M365 inter-tenant collaboration with two subsidiaries hence the requirement to create guest users for those subsidiaries. They desire to have those contacts available in Exchange Server GAL and replicate the equivalent of the contact in the Exchange Online GAL simultaneously but need to use guest user accounts. In summary, there is a need to resolve the issue where the contacts synced to Azure AD prevent guest user creation due to the proxy address conflict. The only way I know to do this is to not sync the contacts from AD into Azure AD so guest users can be created. The contacts and any DLs the contacts are included in would not be available in Azure AD hence the Exchange Online GAL. That would allow the creation of guest users since the proxy address conflict would be resolved. The next issue is how to make those former contacts available in the Exchange Online GAL but when using guest users. By default, guest users are hidden from the Exchange Online GAL but can be unhidden. DLs can be created and those guest users added to DLs and all would be available in the Exchange Online GAL. I am hoping someone else has run into this same issue and confirms that this is a sound approach or can recommend another option.