Forum Discussion

Victor DiCarlo's avatar
Victor DiCarlo
Copper Contributor
Sep 02, 2018

Outlook stops sending and receiving after being opened for a few hours.

I've just purchased Office 365 and the Outlook app. seems to be a bit buggy.   I will open it and leave it for a few hours and it will stop sending/receiving.    I then see that there is an error mes...
outlook
Tony Woodruff's avatar
Tony Woodruff
MCT
Sep 08, 2018

Hi,

 

I'd definitely recommend moving yourself off of POP/SMTP and migrating to the best experience with MAPI over HTTP.

 

As the folks have mentioned in this thread, you'll need to sort out a load of DNS and get autodiscover working correctly to connect to the right OA endpoint.

 

Cheers,

Tony 

Victor DiCarlo's avatar
Victor DiCarlo
Copper Contributor
Sep 08, 2018

Thanks very much for the advice, but being a noobie, could you explain in detail how I would do this migration?

 

  • Victor_Ungureanu's avatar
    Victor_Ungureanu
    Icon for Microsoft rankMicrosoft
    Sep 11, 2018

    First of all, you should add your domain to Office 365 - https://portal.office.com/adminportal/home#/Domains. While running the wizard to add your domain to Office 365, you will be asked make some changes to your DNS records. If these changes are done, then you are only left to configure a new Outlook profile that connects to your Office 365 mailbox and you're done.

     

    Modifying the DNS records for your domain can cause mail flow interruptions, so you might want to have someone that understands this things guiding you.