Forum Discussion
Outlook group email stops working since 26 Jun 2022
I have a group email address working for more than 6 months but all of a sudden emails cannot be delivered since last weekend. I'm getting below error code:
Delivery has failed to these recipients or groups:
Diagnostic information for administrators:
Generating server: TYZPR06MB4301.apcprd06.prod.outlook.com
Total retry attempts: 4
Original message headers:
Received: from PS2PR06MB2936.apcprd06.prod.outlook.com (2603:1096:300:53::15) by TYZPR06MB4301.apcprd06.prod.outlook.com (2603:1096:400:66::14) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.5373.16; Tue, 28 Jun 2022 01:22:59 +0000 Received: from TYZPR06MB5225.apcprd06.prod.outlook.com (2603:1096:400:1fa::9) by PS2PR06MB2936.apcprd06.prod.outlook.com (2603:1096:300:53::15) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.5373.15; Tue, 28 Jun 2022 01:21:57 +0000 Received: from TYZPR06MB5225.apcprd06.prod.outlook.com ([fe80::f9c2:d2b7:8283:64c2]) by TYZPR06MB5225.apcprd06.prod.outlook.com ([fe80::f9c2:d2b7:8283:64c2%9]) with mapi id 15.20.5373.018; Tue, 28 Jun 2022 01:21:57 +0000 Content-Type: application/ms-tnef; name="winmail.dat" Content-Transfer-Encoding: binary From: xxxx To: XXXXX (email address removed for privacy reasons) Subject: testing Thread-Topic: testing Thread-Index: AQHYioy2AuX6DLn0h0+dlu8RK97QWg== X-MS-Exchange-MessageSentRepresentingType: 1 Date: Tue, 28 Jun 2022 01:21:57 +0000 Message-ID: <email address removed for privacy reasons> Accept-Language: en-US Content-Language: en-US X-MS-Has-Attach: X-MS-TNEF-Correlator: <email address removed for privacy reasons> suggested_attachment_session_id: 0311333c-0f17-a214-9f7d-e58a6033478e X-MS-Office365-Filtering-Correlation-Id: 829ca63c-4dee-493d-ff03-08da58a497d6 x-ms-traffictypediagnostic: SG2PR06MB2981:EE_|TYZPR06MB4144:EE_|TYZPR06MB5225:EE_|PS2PR06MB2936:EE_|TYZPR06MB4301:EE_ MIME-Version: 1.0 X-TMN: [hRYWB1anDQ7eiLJDGDMInb7lhOjIS5l1] X-MS-PublicTrafficType: Email Return-Path: xxx X-MS-Office365-Filtering-Correlation-Id-Prvs: 1d2e1651-0239-4a51-f962-08da58a3d8dd
- Hi all, it was outlook outage. Please refer to below service status from Microsoft.
https://portal.office.com/ServiceStatus
- I'm having the same issue, very annoying. Sorry I have no help to offer but hoping someone else can give us some clarity on solving this issue.
- Hi all, it was outlook outage. Please refer to below service status from Microsoft.
https://portal.office.com/ServiceStatus - I still have the issue and have also created a new group with no joy.
Due for the next update 5 July - Still no joy....
Diagnostic information for administrators:
Generating server: CY4PR1701MB1783.namprd17.prod.outlook.com
Total retry attempts: 4
email address removed for privacy reasons
Remote Server returned '421 4.3.2 Service not available'
It took so long time and still not resolved. I just can't believe it happened to a business level Saas platform hosted by Microsoft. I never experienced the same with big tech companies like Google, FB or Amazon.
- I cannot understand why it is taking so long but also, having opened a case with support, there are no updates issued by MS - it took about 30 minutes to get this far - and then why if you have a case number you can't simply input that and see what the current situation is... they don't make problem solving easy do they?
I am having the failure to send for at least two weeks for my group email on outlook. I cannot find help!
