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CrazyKZ's avatar
CrazyKZ
Copper Contributor
Jun 21, 2023
Solved

Outlook email account Disconnected

About two days ago, one of my email accounts in Outlook stopped working. It's now saying "disconnected" in the lower info section. I can get the email on my phone and the web, but not in Outlook anym...
outlook
  • FcoManigrasso's avatar
    FcoManigrasso
    Jun 23, 2023

    Hi CrazyKZ,

    Don't worry, all is there.

    The best way is again from the Control Panel, ( the screenshot that you previously shared with me is not from your control panel, is from your settings panel ). 

    Following the instructions from the video shared by me in previous post you should be able to find the different profiles, choose the prefered one, ecc...

    If you still face issues feel free to send me a private message and I'll try to assist you remotely.

FcoManigrasso's avatar
FcoManigrasso
Iron Contributor
Jun 22, 2023

Hi DavidOakesCF,

Not as far as I know, but let me suggest to check your O365 health center. If there's some ongoing issue, ( known by Microsoft ), affecting Outlook accounts in your tenant you should find there some notifications.

https://learn.microsoft.com/en-us/microsoft-365/enterprise/view-service-health?view=o365-worldwide

DavidOakesCF's avatar
DavidOakesCF
Copper Contributor
Jun 22, 2023
Hi FcoManigrasso
As you suspected, nothing reported on 365 service health. For these users, Outlook on there mobile has worked fine, it's just the desktop app that has become "disconnected".
We've yet to find a common link between the devices

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