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Outlook (365) Need Password - Issue
Hi, We are using E3, outlook 365 in our company. Some of our users' outlook stop sync with exchange and ask for password, as shown in below image: to fix the issue, I clear entries i...
- Hi Muhammed,
Add the Registry key as advised in the article
We've been seeing this for more than 6 months sporadically and again same for one computer today. There was no recent password change but suddenly behavior as described here. Adding this key and setting it to 1 fixed the issue with no reboot. We're seeing this reported by a very small number (half or a quarter percent maybe?) of the clients that we manage.
Best, Chris
ChrisHoardMVPHi Chris,
I'm afraid I can't remember the exact sequencing, but I think I added the registry entry, then when it didn't work, created a new profile as a last resort (may be wrong). The new profile worked and I thought 'great, I wonder if I can reinstall the account on the existing profile?" (to avoid reinstalling everything below...) which I did, and it worked there too... for a week. Clearly I don't understand the influence of the registry entry on any given profile, or indeed cause and effect between all this... So I'm now in the situation where neither profile works for that email address (O365 Business Essentials), so I have one profile just with that mailbox (not working) and the original profile showing mailboxes from:
- The broken O365 Business Essentials account
- An O365 Education account (I think EES)
- A Microsoft 365 account (SBP+EMS)
- 2xoutlook.com free accounts and
- an IMAP account.
All are working except the one mentioned. Perhaps I should also throw into the mix that when I emptied Credential Manager, there were lots of entries from Microsoft Teams, which I use for 4 of the above. I think I'm working the credentials system quite hard...
Hmmm, that's quite complex.
From experience after applying the registry entry you have to remove every profile on Windows under Mail and then re-add profiles again otherwise it tends to not work. So if you have other profiles there, even legacy ones, you would need to remove them.
I would also look into whether the MSoid CNAME is on the domain you are using Office 365 Business Essentials account as I have heard this can fix it in cases too. You will be able to get this from the Domain section of the Admin Portal.
Best, Chris
From experience after applying the registry entry you have to remove every profile on Windows under Mail and then re-add profiles again otherwise it tends to not work. So if you have other profiles there, even legacy ones, you would need to remove them.
I would also look into whether the MSoid CNAME is on the domain you are using Office 365 Business Essentials account as I have heard this can fix it in cases too. You will be able to get this from the Domain section of the Admin Portal.
Best, Chris
- I think it has something to do with the login box as if you may see, it will quickly flash and then need password
once you run the registry fix, the box comes up, SSO logs in and issue is corrected. MS Team needs to research this as it has impacted a lot of our users and we have had to issue new systems at times as some of the fixes, do not work. - SeansPCPowerIT_Service
Are you using multiple organisations?
If so, this helped for me, so no need to do fancy stuff.
Quit outlook, re-logon in Teams with your correct organization and restart outlook.
I currently use the other organisations in an InPrivate window to overcome 'life' switching.
Here I do miss the alerts I would like to have and certainly if I'm mentioned somewhere but at least it is a 'workaround' for the other issues you get when switching organisations.
This is of course no excuse for MS not to solve this and to come up with a solution that helps us to switch organisations without problems. - I have also been working on this with tech support for months. We ultimately got to the point of there being no way to fix this except restart my desktop everyday. I did that for six months and started a new tech support case and have been working with a new tech for the last 6 weeks. Nothing helped so far, but I have been grateful that the techs have not abandoned the situation. I hoping we’ll figure it out.
I have this problem ongoing for months. Tried the registry hack that didn't work. Ran online repair and received error screen "Something went wrong".
Are you for real or just pulling our leg? Why on earth are we required to hack the registry then delete entire Outlook and Windows profile then recreate it all? That's a lot of work. Microsoft is required by law to correct these issues. Billions of people and businesses pay for their products hence Microsoft is required by law to provide an acceptable level of service. Not provide long and detailed workarounds for faulty software dirty coding or whatever. Of course they blame third party apps or someone and/or something else. In the meantime the end users are the ones left to troubleshoot and fix these issues themselves. Who pays for my time to fix this? Not MS that's for sure. ChrisHoardMVP
- Great, thanks for letting me know Neil Rabbitts
Hi ChrisHoardMVP , An update. So, I put off the 'nuclear' option of rebuilding my multi-account profile from scratch due to needing to do some work, spent a couple of days logging onto that email via browser and phone, and.... today, after signing out of the profile on my Android phone (Coincidence? Possibly), the next time I logged in on my PC I got the magic 'enter password' box, put it in, and all is well again. Go figure... Thank you for your patience and guidance, but nothing more to see here! :-)
