Forum Discussion
Outlook (365) Need Password - Issue
Hi, We are using E3, outlook 365 in our company. Some of our users' outlook stop sync with exchange and ask for password, as shown in below image: to fix the issue, I clear entries i...
- Hi Muhammed,
Add the Registry key as advised in the article
We've been seeing this for more than 6 months sporadically and again same for one computer today. There was no recent password change but suddenly behavior as described here. Adding this key and setting it to 1 fixed the issue with no reboot. We're seeing this reported by a very small number (half or a quarter percent maybe?) of the clients that we manage.
Best, Chris
Hi Muhammed,
There are a number of reasons for this. First I would look inside the Office 365 admin portal to make sure your password expiration policy is not set to only a few days
https://docs.microsoft.com/en-gb/office365/admin/manage/set-password-expiration-policy?redirectSourcePath=%252farticle%252f0f54736f-eb22-414c-8273-498a0918678f&view=o365-worldwide
If this is ok, setting the below registry key to 1 in below path often resolves it
Path: HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity
Key: DisableADALatopWAMOverride (DWORD)
https://office365.uservoice.com/forums/264636-general/suggestions/32694751-outlook-is-not-syncing-and-giving-a-need-password
I would try that on a single user to see if it works before rolling it out. If that doesn't work let us know.
Best, Chris
There are a number of reasons for this. First I would look inside the Office 365 admin portal to make sure your password expiration policy is not set to only a few days
https://docs.microsoft.com/en-gb/office365/admin/manage/set-password-expiration-policy?redirectSourcePath=%252farticle%252f0f54736f-eb22-414c-8273-498a0918678f&view=o365-worldwide
If this is ok, setting the below registry key to 1 in below path often resolves it
Path: HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity
Key: DisableADALatopWAMOverride (DWORD)
https://office365.uservoice.com/forums/264636-general/suggestions/32694751-outlook-is-not-syncing-and-giving-a-need-password
I would try that on a single user to see if it works before rolling it out. If that doesn't work let us know.
Best, Chris
Thank you Chris, I had a similar issue and by adding suggested key i the registry resolved my issue. I am now able to access outlook without any issues. This is the first thread which resolves my issues in a minute.
Thanks a ton.
Hi,
Thanks for response.
I tried to Path: HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity, but there is no Key: DisableADALatopWAMOverride (DWORD)
Please see the screenshot:
- Hi Muhammed,
Add the Registry key as advised in the article
We've been seeing this for more than 6 months sporadically and again same for one computer today. There was no recent password change but suddenly behavior as described here. Adding this key and setting it to 1 fixed the issue with no reboot. We're seeing this reported by a very small number (half or a quarter percent maybe?) of the clients that we manage.
Best, Chris- Thanks Chris, appreciated for your support!
Adding this entry into registry worked like magic, hope it will last now.
Its totaly worked thanks a lot. ChrisHoardMVP
- Thank you, there was no key in the registery DisableADALatopWAMOverride (DWORD), so I added, and it worked.
