Copilot for Microsoft 365 Tech Accelerator
Feb 28 2024 07:00 AM - Feb 29 2024 10:30 AM (PST)
Microsoft Tech Community

Outlook 365 Automatic Replies (Out of Office) text disappears

Copper Contributor

Hi All. We're using #Outlook with #Exchange Online 365. When a TS user sets up their automatic reply, they click OK and it appears to create the reply. When they  next go to the screen where they set up the automatic reply, the text has disappeared. Does anyone have any idea why? The text of the reply is available for mobile devices, just not for the desktop session.


This seemed to start when NormalEmail.dotm was replaced recently but we think that might be a coincidence.

Any help very much appreciated. Thanks in advance.

1 Reply




I encountered similar issue (excepted the text was disappearing from all devices included Owa, after synchronizing) and renaming the normalemail.dotm fixed the issue.