Forum Discussion

Douglas Rose's avatar
Douglas Rose
Copper Contributor
Dec 04, 2017

Organizational policies ... "you can't access these resources" error

A user here in my office can access Sharepoint files online, in her browser, but when she clicks "Open in Excel," she receive the the following:  "Due to organizational policies, you can't access the...
office 365
Alan Marshall's avatar
Alan Marshall
Iron Contributor
Dec 14, 2017

If your MS Office has more than one account associated, try switching to the account associated with the tenant and then us File > Open and navigate to the location that way.  What result do you get then?

Are you using the Office 365 version of Office or a different installed version?

Do you have any conditional access policies configured in Intune that would prevent access to documents on computers that do not meet a particular condition?

  • John Troup's avatar
    John Troup
    Copper Contributor
    Feb 01, 2018


    Solved by:

    -Logout of everything (office, office online)
    -Clearing cashe of internet explorer (most importantly cookies)
    -Delete all credentials that had to do with Microsoft from the credential store (even the exchange settings, everything with MSO or something like that deleted)
    -Reboot
    - Log in to SharePoint Online in Internet Explorer -> checked "remember me"
    - Start an office application and logged in (not sure if it asked actually :s)
    - Open a office document from SharePoint on pc logged in again -> fail
    - Enter credentials again and waited a minute or so
    -> success

    Found this solution online. I tried different variations of this myself. 

Resources