OneNote Feed doesnt work in OneNote desktop application

%3CLINGO-SUB%20id%3D%22lingo-sub-3245306%22%20slang%3D%22en-US%22%3EOneNote%20Feed%20doesnt%20work%20in%20OneNote%20desktop%20application%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-3245306%22%20slang%3D%22en-US%22%3E%3CP%3EHello%2C%3C%2FP%3E%3CP%3EI%20recently%20tried%20to%20sync%20my%20S%20Notes%20with%20my%20Onenote%20using%20the%20feed-function%20of%20the%20Onenote%20desktop%20application.%20However%2C%20whenever%20I%20try%20to%20select%20my%20account%20within%20the%20Feed-section%20of%20Onenote%2C%20I%20get%20the%20following%20error%20message%3A%3C%2FP%3E%3CP%3EAADSTS50020%3A%20User%20account%20'Email%20address%20removed'%20from%20identity%20provider%20'live.com'%20does%20not%20exist%20in%20tenant%20'Microsoft%20Services'%20and%20cannot%20access%20the%20application%20'2d4d3d8e-2be3-4bef-9f87-7875a61c29de'(OneNote)%20in%20that%20tenant.%20The%20account%20needs%20to%20be%20added%20as%20an%20external%20user%20in%20the%20tenant%20first.%20Sign%20out%20and%20sign%20in%20again%20with%20a%20different%20Azure%20Active%20Directory%20user%20account.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20can%20use%20the%20feed%20when%20I%20login%20to%20the%20web%20client%20of%20Outlook%20so%20the%20problem%20might%20be%20due%20to%20the%20programm.%20It%20is%20updated%20and%20I%20experienced%20the%20very%20same%20problem%20on%20multiple%20PCs%2C%20private%20and%20business%20ones.%3C%2FP%3E%3CP%3EWhat%20exactly%20is%20the%20problem%20and%20how%20can%20I%20solve%20it%3F%3C%2FP%3E%3CP%3E%3CBR%20%2F%3EThanks%20in%20advance%20and%20best%20regards%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-3245306%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3Eonenote%20feed%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Occasional Visitor

Hello,

I recently tried to sync my S Notes with my Onenote using the feed-function of the Onenote desktop application. However, whenever I try to select my account within the Feed-section of Onenote, I get the following error message:

AADSTS50020: User account 'Email address removed' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application '2d4d3d8e-2be3-4bef-9f87-7875a61c29de'(OneNote) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

 

I can use the feed when I login to the web client of Outlook so the problem might be due to the programm. It is updated and I experienced the very same problem on multiple PCs, private and business ones.

What exactly is the problem and how can I solve it?


Thanks in advance and best regards

1 Reply
I would suggest the issue relates to your identity. Where is the Onenote notebook actually saved? Sounds like a commercial tenant? Is that true? If so, you are using a consumer account to access a commercial environment which sounds to be set up incorrectly.

Sounds to me like you need like you need to use a commercial account (i.e. Microsoft 365 Business) instead of a consumer account (i.e. Outlook.com) when it comes to using this particular OneNote.