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abuchh's avatar
abuchh
Copper Contributor
Mar 03, 2022

OneNote Feed doesnt work in OneNote desktop application

Hello,

I recently tried to sync my S Notes with my Onenote using the feed-function of the Onenote desktop application. However, whenever I try to select my account within the Feed-section of Onenote, I get the following error message:

AADSTS50020: User account 'Email address removed' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application '2d4d3d8e-2be3-4bef-9f87-7875a61c29de'(OneNote) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

 

I can use the feed when I login to the web client of Outlook so the problem might be due to the programm. It is updated and I experienced the very same problem on multiple PCs, private and business ones.

What exactly is the problem and how can I solve it?


Thanks in advance and best regards

product highlight
onenote

2 Replies

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  • Farderlorn's avatar
    Farderlorn
    Copper Contributor
    Jan 17, 2023

    abuchh 

    Temporary solution: In OneNote, click on your account icon and log in to the browser (automatically when you access the account). Now the feed works in OneNote.

  • RobertCrane's avatar
    RobertCrane
    MVP
    Mar 04, 2022
    I would suggest the issue relates to your identity. Where is the Onenote notebook actually saved? Sounds like a commercial tenant? Is that true? If so, you are using a consumer account to access a commercial environment which sounds to be set up incorrectly.

    Sounds to me like you need like you need to use a commercial account (i.e. Microsoft 365 Business) instead of a consumer account (i.e. Outlook.com) when it comes to using this particular OneNote.

Resources

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Hello,

I recently tried to sync my S Notes with my Onenote using the feed-function of the Onenote desktop application. However, whenever I try to select my account within the Feed-section of Onenote, I get the following error message:

AADSTS50020: User account 'Email address removed' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application '2d4d3d8e-2be3-4bef-9f87-7875a61c29de'(OneNote) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

 

I can use the feed when I login to the web client of Outlook so the problem might be due to the programm. It is updated and I experienced the very same problem on multiple PCs, private and business ones.

What exactly is the problem and how can I solve it?


Thanks in advance and best regards

","body@stringLength":"961","rawBody":"

Hello,

I recently tried to sync my S Notes with my Onenote using the feed-function of the Onenote desktop application. However, whenever I try to select my account within the Feed-section of Onenote, I get the following error message:

AADSTS50020: User account 'Email address removed' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application '2d4d3d8e-2be3-4bef-9f87-7875a61c29de'(OneNote) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

 

I can use the feed when I login to the web client of Outlook so the problem might be due to the programm. It is updated and I experienced the very same problem on multiple PCs, private and business ones.

What exactly is the problem and how can I solve it?


Thanks in advance and best regards

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OneNote Feed doesnt work in OneNote desktop application","moderationData":{"__ref":"ModerationData:moderation_data:3717744"},"body":"

abuchh 

Temporary solution: In OneNote, click on your account icon and log in to the browser (automatically when you access the account). Now the feed works in OneNote.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"176","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-01-17T03:20:51.196-08:00","lastPublishTime":"2023-01-17T03:20:51.196-08:00","metrics":{"__typename":"MessageMetrics","views":3648},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:microsoft365/category:products-services/category:communities/community:gxcuf89792board:microsoft-365/message:3245306/message:3717744","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:5":{"__typename":"Rank","id":"rank:5","position":7,"name":"MVP","color":"0069D4","icon":null,"rankStyle":"FILLED"},"User:user:72532":{"__typename":"User","id":"user:72532","uid":72532,"login":"RobertCrane","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-08-16T14:23:33.032-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/dS03MjUzMi0xNjU1ODlpQkFBNjYxMDA1MjRBMTBCMw"},"rank":{"__ref":"Rank:rank:5"},"entityType":"USER","eventPath":"community:gxcuf89792/user:72532"},"ModerationData:moderation_data:3247170":{"__typename":"ModerationData","id":"moderation_data:3247170","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3247170":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:72532"},"id":"message:3247170","revisionNum":1,"uid":3247170,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:microsoft-365"},"parent":{"__ref":"ForumTopicMessage:message:3245306"},"conversation":{"__ref":"Conversation:conversation:3245306"},"subject":"Re: OneNote Feed doesnt work in OneNote desktop application","moderationData":{"__ref":"ModerationData:moderation_data:3247170"},"body":"I would suggest the issue relates to your identity. Where is the Onenote notebook actually saved? Sounds like a commercial tenant? Is that true? If so, you are using a consumer account to access a commercial environment which sounds to be set up incorrectly.

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