Aug 20 2020 01:27 AM
Brand new mac running macOS Catalina 10.15.6. Went to office365 and tried to download latest version of office to install. Got "installation failed" and it gives no reason. Tried doing this twice (new download files). Any idea why? Is it incompatible with 10.15.6?
Aug 20 2020 01:30 AM
SolutionHi @webdevguy
Are you trying to download from App store or directed download ?
Regards, Faraz Shaikh | MCT, MIE, MOS Master, Excel Expert
If you find the above solution resolved your query don't forget mark as Official/Best Answer to help the other members find it more
Aug 20 2020 06:13 AM
@Faraz Shaikh Thanks! I just tried from the app store and it worked! Do you think it's an OS incompatibility with the version on the MS website?
Aug 20 2020 06:39 AM - edited Aug 20 2020 06:42 AM
Hi @webdevguy
I really don't know what is holding to stepup Office sometimes on mac, one of my friend was unable to download from Apple Stores so I suggested him to use office.com download the setup file it worked fine.
I think the issue might be with the macOS Catalina, as they have change the app architecture which may be causing the file NOT to do the setup.
Glad to hear your query was resolve :thumbs_up: :smiling_face_with_smiling_eyes:
Regards, Faraz Shaikh | MCT, MIE, MOS Master, Excel Expert
If you find the above solution resolved your query don't forget mark as Official/Best Answer to help the other members find it more
Dec 17 2022 03:34 AM - edited Dec 17 2022 03:39 AM
Not for me (OS 10.15.7) try download from apple store and direct was require os 11@webdevguy
Jan 10 2023 02:07 AM
Aug 20 2020 01:30 AM
SolutionHi @webdevguy
Are you trying to download from App store or directed download ?
Regards, Faraz Shaikh | MCT, MIE, MOS Master, Excel Expert
If you find the above solution resolved your query don't forget mark as Official/Best Answer to help the other members find it more