Forum Discussion
Office 365 "The fine print" popup message - is it legitimate?
Sounds nasty but Eric Starker is on the case so I'm looking forward to hearing the details as we all are!
When you say the Doctor has lost all correspondence (not ideal), is that because she didn't hit Accept? Are the correspondences still in webmail?
Hope she gets back online soon. Being disconnected from things in todays world is very uncomfortable!
Cheers
Damien
OK. I've read through all the messages in this thread. I am among the group that is using Office 2016 Professional Plus NOT office 365. I have two computers, a desktop and a Surface Pro. I am only have problems with my Surface Pro and I have detected differences between the OS build numbers on the two computers.
Desktop - OS Build 17134.191 - works, no problems
Surface Pro 4 - OS Build 17134.165 - I get the "The Fine Print" dialog
.191 works
.165 does not work.
I wonder if this is significant.
Solved, my first option or angle of attack was to disable the Office Updates, the second Randy helped me out with though I would've assumed the same same 2nd process, which was to run Office Repair after disabling the Office Updates so it could overwrite any changed files with the originals. This should get rid of those 365 popups in previous versions of Office.
Loren Balk wrote:OK. I've read through all the messages in this thread. I am among the group that is using Office 2016 Professional Plus NOT office 365. I have two computers, a desktop and a Surface Pro. I am only have problems with my Surface Pro and I have detected differences between the OS build numbers on the two computers.
Desktop - OS Build 17134.191 - works, no problems
Surface Pro 4 - OS Build 17134.165 - I get the "The Fine Print" dialog
.191 works
.165 does not work.
I wonder if this is significant.
Office 2016 Pro (non Office 365) is also a CTR version, which is updating on its own from the Office updates servers, same as Office 365 version. I guess they received the same update.
I don't think OS version is important here. I have received same popup on Windows 7, which got an Update Rollup this week and a user saw popup on Windows 10, which hasn't had an update recently (we control it via WSUS). Unless this was done with the regular July updates. But i doubt Windows update could change the place of Office EULA agreement storage. To test that you can manually run check for updates in Office and make sure versions are the same (File > Account).
It might be that some of your clients haven't received the update yet. When update is released Office can wait for a week or so before pulling it and installing (there is probably some random delay and it also waits for the user not to use his/her PC actively).
Hi Loren Balk
As wroot has found earlier on (great find and info Oleg), Microsoft have released an advisory about an issue where an update has moved the EULA for the software to another location (EULA has not been modified) causing the prompt.
I suspect when your Windows Update did its thing, it installed said update which cause the issue.
While Microsoft is a big company, they are human and don't always get it right. I'm personally inclined to give them the benefit of the doubt on this one as we all make mistakes. I doubt they turn up to work everyday thinking of new and exciting ways to mess with its user base :)
And to the question of whether Microsoft will answer us on this issue, Deleted and the other community managers are working to get something from that department to provide a response. It's a big company, I'm sure they have protocols to follow.
At least from the advisory alert that it reads that this pop-up isn't a virus so it isn't Skynet trying to infect the Internet in preparation for Judgement day (always a good thing).
Happy Friday to you all! Wishing you a terrific weekend ahead!
Cheers
Damien
