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JP_Leapers's avatar
JP_Leapers
Copper Contributor
Apr 14, 2021

Office 365 premium Outlook sent items search not working on client computer

One of our staff's Outlook (Office 365 premium on local computer) sent items folder search not working , pop up message No matches found. when search Inbox or other folders, search is working, When l...
office 365
Rudy_Ooms_MVP's avatar
Rudy_Ooms_MVP
MVP
Apr 14, 2021
Hi,

Just wondering but did you enabled Offline caching (ost)? and if you did for how long?

  • JP_Leapers's avatar
    JP_Leapers
    Copper Contributor
    Apr 14, 2021
    Yes, we did set one year
    • JP_Leapers's avatar
      JP_Leapers
      Copper Contributor
      Apr 14, 2021
      We have 30+ premium users using offline Office365 Outlook in the same office, no one else have reported this issue before (someone had search not working on whole Outlook, we did index rebuild and fixed it), this staff only has this issue on Sent Items folder since two weeks ago. he is our HR chief and did send some encrypted emails, is this a cause?