Forum Discussion
Office 365 Groups & Spam
TonyRedmond this is happening to us right now. I set up a Group email, to use as Freshdesk's support email, but emails from Freshdesk's verification system don't come through. I've enabled external communications, and Freshdesk support staff have gotten through, but the verification system test message gets lost every time - and I can't check the group's junk folder.
artamov Well, a simple test would be to check the number of messages in the Junk email folder in the group mailbox before the verification message is sent and after. If the number increases, it's probably due to the message being directed to Junk email.
If this is the case, there's got to be something in the message that causes EOP to consider it spam. Maybe you can get a copy of a message (delivered to another mailbox) and examine its headers to see what the issue might be. And if verification messages can't be delivered to other mailboxes in your tenant, then you know that there's something in the message that is causing a real problem. At that point, I'd ask Freshdesk what's going on.
It's hard to say anything else without access to the tenant... And I'm not a support service!
