Office 365 for Schools - "Your discount for educational organizations is waiting to be processed"

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I am working at Educational facility in Czech Republic. We are trying to get acces to Office 365 (specially for MS Teams, since it is widely used in all schools for home office). 


However, It's been a few months and we still have no license. This is what I see and there is no progress at all.


Is there any way, I can ask someone to approve our license? We are not a classic school, we are a Youth center run by a government. 





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