microsoft outlook 365 - missing emails

Occasional Visitor

my husband has been using outlook 365 but emails are somehow being saved to the cloud and not in his outlook. The problem is that when he doesnt have internet access he cant access old emails. Is there a setting I can change so that they save in the program and not in the cloud? thanks

1 Reply

Take a look at this link
Turn on Cached Exchange Mode - Outlook (
propably default setting slide it all the way to the right for All email
Screenshot 2021-03-31 162906.png