Forum Discussion
Microsoft 365 Business Standard No Adminstrator for Payment Method
Hi,
I have a strange and annoying issue to change my payment method for Microsoft 365 Business Standard as I don't seem to have admin access :
- I have a Microsoft 365 Business Standard subrscription since the beginning of the year that started as a free trial then turned into a monthly subscription
- A few days ago I had to cancel the card I use for the payment and therefore this month payment failed and Microsoft sent me an email to fix the issue
- I want to update my payment method but I can't
- To do this I would need to log in to the admin center https://admin.microsoft.com/adminportal/home?ref=homepage
- But when I log in with my profesionnal account I get a message that I am not authorized to access
- I can't log either with my personal account as I get a message that I need to log with a pro/school account
- I somehow don't seem to have an admin account
- When I log into Office with either my personnal or pro account I have no "administrator" button as shown on Microsoft help pages
- The same pages tell that the account that buys the 365 license automatically gets admin access
- But I bought it with my pro account, I get Microsoft emails on the address of this account but It does not seem to have admin access
- This really seems weird to me as I suppose I did have admin access when I first set up my domain at the beginning of the year
- The address/account with @mydomain.com is the only one I have on this domain and I can log with the account, it just does not seem to be admin but I don't see what other account could be...
Does anyone have any idea to help me ?
Thanks
1 Reply
- BenjaminR83Copper ContributorI reply to myself if someone ever comes across it: admin user was actually user@domain.onmicrosoft.com