Forum Discussion
Kiosk Account setup in Outlook 2016 broken after new and improved setup dialog
- Sep 14, 2018You're not getting this. The Outlook Web client supplied the POP3 settings for desktop outlook. That's how it used to work.
Outlook desktop was talking to POP3 mailboxes since, uh, I dunno, version RC1?
With all due respect, Steve, your answer makes no sense at all.
POP3, IMAP, MAPI, EAS, SMTP - These are transport protocols. They say nothing about the type of client. POP3, IMAP, and SMTP are in the public domain, MAPI and EAS are proprietary MS protocols.
To claim that a transport protocol defines a type of client is akin to saying that a highway is designed for four wheeled vehicles and two wheeled vehicles won't work on it.
"Other guy" chiming in here. :)
Kiosk mode is just explicitly defined as not usable with Outlook.
Though Exchange Active Sync protocol and POP3/SMTP are enabled, I am pretty sure it was meant for smartphone access, but this is not clearly defined anywhere that I know of.
Your Outlook Client could have found its way through the Exchange Active Sync protocol, which could work to some degree, but again, its really meant for mobile devices.
I am not trying to be negative here, just stating the facts from the creators of the service.
Look at Exchange Online Plan 1, it will make your task a whole lot easier, and the added cost should be within anyone's budget.
- Alan RobbinsSep 14, 2018Copper Contributor
I'm sorry but you are wrong. I have Kiosk accounts working in Outlook 2016 right now, they have worked there for years. They were not found via Exchange Active Sync. They were configured as POP mailboxes using the configuration supplied by the Outlook web client.
NOW you can no longer add them, and clearly this is Microsoft trying to sell us Exchange Online Plans which cost more.
We have a large staff of contractors who come and go. They need to represent themselves as belonging to our organization. Sure, one mailbox in Exchange doesn't cost that much more, but 30-50 mailboxes add up.
We're considering going back to Google mail as a result of this.
- Michael MardahlSep 14, 2018Brass Contributor
Hi Alan, I understand you man...
But understand that this is a forum driven mostly by volunteers, and we have no real power or insight into what "the man" is planning.
I know you have Outlok connected via POP3, but thats just your luck, it has always been written clearly that Outlook "the client" is not supported. Even though it might have worked, you are still in an unsupported situation, and can't claim any kind of redemtion or excuses from Microsoft. That's all I'm trying to say.
I get mad at this kinda stuff all the time, so I get it,I really do! but these are the facts.
Now if you are into the unsupported way of doing things, I suggest you go with an older version of Outlook which can support the connection just like you used to.
I tried with the new one, and like you said, this is not really working as one might hope.
But my trusty old Thunderbird email client works, so maybe give that a try? (it's free, so that good :))
- Alan RobbinsSep 14, 2018Copper ContributorYou're not getting this. The Outlook Web client supplied the POP3 settings for desktop outlook. That's how it used to work.
Outlook desktop was talking to POP3 mailboxes since, uh, I dunno, version RC1?