Forum Discussion
Items that are deleted from a shared mailbox go to the wrong folder in Outlook
Hi This https://docs.microsoft.com/en-us/outlook/troubleshoot/email-management/deleted-items-go-to-wrong-folder suggests a registry fix for Office 365 , however this registry path (\General) isn'...
The last section in the article you linked above.
VasilMichev The "Policy" key for office (Office\<x.0>\Outlook\Options\General) doesn't exit nor are the devices connected to domain container for managing GPO.
The article doesn't suggest create these keys either.
GBO key
HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\<x.0>\Outlook\Options\General
Please advise
- It's an "either or" scenario here, as long as one of these locations has the key, it should work. But in your case, it doesn't, so I'm out of ideas. Open a support ticket?
- I have opened a MS support ticket. They suggested to remove the office registry sub key and using the SaRA tool to remove Office completely and reinstall. Done this and didn't work.
Will continue to pursue MS support.