I Have a client having issue while trying to sendonbehalf email from Shared Mailbox which end user have SendOnBehalfTo permission. When he select From address following error occurred and email not d...
I opened a case with MS and I knew that - how should it work..
this is what MS responded...
Recommended Next Steps:
When a shared mailbox is added as a New Account, Send on Behalf permissions won't work. Send on Behalf permissions only work when the account is auto mapped or added under the advanced mailbox settings.
For one user, please remove the permissions for the shared mailbox and then add the permissions back using the following PowerShell Command:
Add-MailboxPermission -Identity "Shared Mailbox" -User "User to Add" -AccessRight "Permissions to mailbox" -InheritanceType All -AutoMapping $True
After the permissions have been applied and the mailbox automatically mapped in Outlook, please test the send of behalf permissions
The simplest way to resolve this is to empty Outlook cache folder (AppData\Local\Microsoft\Outlook\RoamCache) and not use autocomplete form. *Back up the cache files so that you can restore the files if something goes wrong. Manually enter the email address you want to send the message to, or find the person you want to send mail to from the GAL.
Resources
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I Have a client having issue while trying to sendonbehalf email from Shared Mailbox which end user have SendOnBehalfTo permission. When he select From address following error occurred and email not delivered but there is work around if He click on other email address and put sharemailbox email ID manually it works; What is reason behind that and how to fix this?
Your message did not reach some or all of the intended recipients.
Subject: test Sent: 4/13/2020 12:16 PM
The following recipient(s) cannot be reached:
Kapil Dev on 4/13/2020 12:16 PM This message could not be sent. You do not have the permission to send the message on behalf of the specified user.
I Have a client having issue while trying to sendonbehalf email from Shared Mailbox which end user have SendOnBehalfTo permission. When he select From address following error occurred and email not delivered but there is work around if He click on other email address and put sharemailbox email ID manually it works; What is reason behind that and how to fix this?
Your message did not reach some or all of the intended recipients.
Subject: test Sent: 4/13/2020 12:16 PM
The following recipient(s) cannot be reached:
Kapil Dev on 4/13/2020 12:16 PM This message could not be sent. You do not have the permission to send the message on behalf of the specified user.
"},"Conversation:conversation:1303087":{"__typename":"Conversation","id":"conversation:1303087","solved":false,"topic":{"__ref":"ForumTopicMessage:message:1303087"},"lastPostingActivityTime":"2022-04-01T09:50:26.650-07:00","lastPostTime":"2022-02-18T06:43:38.738-08:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:1303087":{"__typename":"ModerationData","id":"moderation_data:1303087","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:1303087_2":{"__typename":"Revision","id":"revision:1303087_2","lastEditTime":"2022-04-01T09:50:26.650-07:00"},"ForumReplyMessage:message:2213812":{"__typename":"ForumReplyMessage","id":"message:2213812","conversation":{"__ref":"Conversation:conversation:1303087"},"author":{"__ref":"User:user:998909"},"revisionNum":1,"uid":2213812,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:microsoft-365"},"subject":"Re: Issue in SendOnBehalfTo","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:2213812"},"parent":{"__ref":"ForumReplyMessage:message:1350445"},"body":"The simplest way to resolve this is to empty Outlook cache folder (AppData\\Local\\Microsoft\\Outlook\\RoamCache) and not use autocomplete form. *Back up the cache files so that you can restore the files if something goes wrong. Manually enter the email address you want to send the message to, or find the person you want to send mail to from the GAL. ","body@stringLength":"364","rawBody":"The simplest way to resolve this is to empty Outlook cache folder (AppData\\Local\\Microsoft\\Outlook\\RoamCache) and not use autocomplete form. *Back up the cache files so that you can restore the files if something goes wrong. Manually enter the email address you want to send the message to, or find the person you want to send mail to from the GAL. 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That's like rule #1 when working with send as/send on behalf of permissions - never ever select any pre-filled entry, either from the auto-complete cache or the from menu. Always make sure to select the address directly from the GAL.
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That's like rule #1 when working with send as/send on behalf of permissions - never ever select any pre-filled entry, either from the auto-complete cache or the from menu. Always make sure to select the address directly from the GAL.
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I opened a case with MS and I knew that - how should it work..
this is what MS responded...
Recommended Next Steps:
When a shared mailbox is added as a New Account, Send on Behalf permissions won't work. Send on Behalf permissions only work when the account is auto mapped or added under the advanced mailbox settings.
For one user, please remove the permissions for the shared mailbox and then add the permissions back using the following PowerShell Command:
Add-MailboxPermission -Identity \"Shared Mailbox\" -User \"User to Add\" -AccessRight \"Permissions to mailbox\" -InheritanceType All -AutoMapping $True
After the permissions have been applied and the mailbox automatically mapped in Outlook, please test the send of behalf permissions
I opened a case with MS and I knew that - how should it work..
this is what MS responded...
Recommended Next Steps:
When a shared mailbox is added as a New Account, Send on Behalf permissions won't work. Send on Behalf permissions only work when the account is auto mapped or added under the advanced mailbox settings.
For one user, please remove the permissions for the shared mailbox and then add the permissions back using the following PowerShell Command:
Add-MailboxPermission -Identity \"Shared Mailbox\" -User \"User to Add\" -AccessRight \"Permissions to mailbox\" -InheritanceType All -AutoMapping $True
After the permissions have been applied and the mailbox automatically mapped in Outlook, please test the send of behalf permissions
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