How to tracking email open

[thanhtien19]

We have one email sent for all employees , how to tracking how many employees open email ?

[#2]

Hi @thanhtien19,

To track how many employees open an email sent to all employees in Microsoft 365, you can use the following methods:

Method 1: Use read receipts

To use read receipts, you need to enable them in your Outlook settings. Once enabled, you can request a read receipt for any email you send.

To do this, click the Options tab in the New Message window and check the Request a delivery receipt box.

Once you have sent the email, you will receive a notification when each recipient opens it. The notification will include the recipient's name and the time they opened the email.

Method 2: Use Microsoft 365 message trace

Microsoft 365 message trace is a tool that allows you to track the status of email messages sent and received by your organization. To use message trace, you need to have an Exchange Online administrator account.

To track email opens using message trace, follow these steps:

1. Go to the Microsoft 365 Defender portal (https://admin.exchange.microsoft.com/).
2. Click Mail flow > Message trace > Start a trace
3. You can define the sender E-mail and the recipient E-mail and the time range.
4. Click Search.

The message trace results will show you the status of all email messages that match your search criteria. The message trace will show you whether the email was opened, read, or deleted.

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Kindest regards,

Leon Pavesic
(LinkedIn)

[#3]

@LeonPavesic 

From client side:

1. Click the File tab.

2. Click Options.

3. Click Mail.

4. Under Tracking, under For any message received that includes a read receipt request   , click one of the following options:

   • Always send a read receipt

   • Never send a read receipt

   • Ask each time whether to send a read receipt

[#4]

can you tell me clearly check message trace will show me email was open, read or deleted ....I trying already but not found

[#5]

Hi @leovlad,

thanks dor the update.

Sorry, but my info was not correct.

With message trace in Exchange Admin Center you can see if the messagge was recieved (delivered), but not if the message was opened or read.

Please click Mark as Best Response & Like if my post helped you to solve your issue.
This will help others to find the correct solution easily. It also closes the item.

If the post was useful in other ways, please consider giving it Like.

Kindest regards,

Leon Pavesic (LinkedIn)