Forum Discussion
How can I escalate issues in Office 365?
Thanks for this post - we are having similar issues - RussellRead
We have previously opened a ticket (Case # 34511506) related to our organization's SCL (Spam Filtering Level) being at level #9, thus affecting all our users' incoming and outgoing emails, which is a very frustrating and critical matter for the whole organization. We had been submitting daily requests of emails for review through 365 Defender, but these requests are handled per specific email rather than a comprehensive solution for our issue.
On Thursday, I provided the technician with the required info (I copied and pasted headers, attached emails, forwarded emails, etc.). Since there was no follow-up, the next day, I called to provide the same information again. Having spent 2.5 hours on this, and there needs to be a follow-up message/email/call, I would like to speak to someone who can fix the problem!
Is there an official route to escalate this? Our MSFT Case # is 34511506
Hey mm2023 Did you get anywhere on this? I think we're having the same issue and I'm looking for any advice I can get.
I've done the analysis which clearly shows it's a reputation issue with their specific Outlook servers IP address. They keep claiming it's our domain name, but Google Tools and MX Toolbox show that our domain name has the highest reputation available. We're compliant with SPF, DMARC and DKIM but can't send to Gmail without being rate limited, and the bouncebacks specifically state it's due to their Outlook servers IP address.
I'd appreciate any help or directions you could provide. Thanks for your time.
