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JaxPlanet's avatar
JaxPlanet
Brass Contributor
Jun 22, 2023

Help! I cannot access my Microsoft 365 business account

PSA: Sign into all your Microsoft accounts now and enable all authentication methods, app, text, phone, and alternate email.  Don't let this happen to you:   I am the only administrator and I canno...
microsoft 365
JaxPlanet's avatar
JaxPlanet
Brass Contributor
Jun 23, 2023

Thanks for the suggestion but, as I just added above, calling Microsoft is a dead end. I've tried more numbers and they all lead to the same queue with the same prompts, hold music. I must have heard "For faster support please sign into your admin console..." a thousand times now. It's like a knife turning in my gut.

  • M365Specialist's avatar
    M365Specialist
    Brass Contributor
    Jun 23, 2023
    Hi JaxPlanet,
    Have you resolved the log in issue yet?
    I would try using a different device and make sure to install and configure the authenticator app first.
    My two cents worth - hope it helps.
    • JaxPlanet's avatar
      JaxPlanet
      Brass Contributor
      Jun 23, 2023

      Thank you for your suggestion.  It's still a problem. The prompt to enroll in MFA only appears until you enroll. After you enroll, it is gone. The only solution is to sign into AzureAD/Entra and select "re-register multifactor authentication" for the user. This will restore the MFA prompt and provide them with the code needed to add it to the authenticator.

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