Forum Discussion
External users cannot open encrypted email
Hi, I received your test message and whilst I was unable to access it via the Gmail web interface, I was able to open it via Outlook using the AIP viewer. This is going to be the only way that the Gmail users will be able to do this.
As ChristianBergstrom pointed out, the options you are using for encryption are the built-in OME / and older default AIP templates. I would recommend taking a look at updating your labels and policies. Could be a good time to start looking to migrate to Sensitivity Labels from the Security and Compliance Center, as Microsoft are planning to "sunset" the older AIP method in 2021 as per https://techcommunity.microsoft.com/t5/azure-information-protection/announcing-timelines-for-sunsetting-label-management-in-the/ba-p/1226179
But, for the meantime, if you want Gmail accounts to access the encrypted emails, then Outlook and the. AIP viewer is going to be the way.
ashmelburnian Hey guys, this is interesting so I'm going to enter the conversation as well 🙂 The first two options are associated with OME (built-in Office Message Encryption) and the two others are the pretty old default policy templates from AIP, not being created as of april 2019 for new customers. When using OME the external (anonymous) recipients should indeed get a link to enter the OME portal, either with their social id or pass code depending on the OME-configuration. Perhaps this is old news for you, I just wanted to say something entering the conversation!
Will send you a DM with my Gmail address. If you are happy to send me a test message it would be good to see the experience?
Hi, I received your test message and whilst I was unable to access it via the Gmail web interface, I was able to open it via Outlook using the AIP viewer. This is going to be the only way that the Gmail users will be able to do this.
As ChristianBergstrom pointed out, the options you are using for encryption are the built-in OME / and older default AIP templates. I would recommend taking a look at updating your labels and policies. Could be a good time to start looking to migrate to Sensitivity Labels from the Security and Compliance Center, as Microsoft are planning to "sunset" the older AIP method in 2021 as per https://techcommunity.microsoft.com/t5/azure-information-protection/announcing-timelines-for-sunsetting-label-management-in-the/ba-p/1226179
But, for the meantime, if you want Gmail accounts to access the encrypted emails, then Outlook and the. AIP viewer is going to be the way.
- Thanks for all the help. It looks like we'll need to look at a third party solution for the customer's requirement to send encrypted emails to non-Microsoft clients.
