Error in Microsoft 365 Admin Center Trying to Enable Teams for Organization

Occasional Visitor

In the Microsoft 365 admin center, it says that "Teams is off for your organization". When I click that, I get an error:

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However, I believe I have teams setup since I can reach admins.teams.microsoft.com and manage things. The problem I am having is that no one from my organization can join a guest organization and I suspect it has something to do with microsoft 365 not being configured correctly.

4 Replies
Can you create a new Team within your organization? Do you see any teams listed in Teams admin?

@JohnHogan20224k 

 

Hi John.

 

Can you please check if the option ([x] Turn on Microsoft Teams for all users) ist checked? You will find the option in Microsoft 365 Admin center under (https://admin.microsoft.com) --> Show all --> Settings --> Org settings --> 

 

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Then look for Microsoft Teams and check the option.

 

Godangel_1-1659949380495.png

Is the option checked?

 

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@Godangel If I try to do that, I get the error message "Try refreshing the page..."  right after selecting Teams from the Org settings menu.  Every time I try to access the teams admin from admin.microsoft.com I get that error message.   But, I can go directly to admin.teams.microsoft.com  but there's no option that I can find to "Turn on Microsoft Teams for all users".  Each user has a Microsoft Teams(free) license applied and we all can use teams.  This leads me to think there's something corrupted in my "organization" on microsoft 365.

 

The problem is two-fold.  First, microsoft 365 admin tells me Teams is not turned on for my organization and trying to follow that path leads to the error message.  Second, my organization's users cannot join a guest organization in order to access shared files.  We get error messages or endless login loop trying to do so.

 

John

Yes, through admin.teams.microsoft.com I can create teams and we all can use teams. The problem is two-fold; admin.microsoft.com tells me that teams is turned off for my organization and my users cannot join a guest organization (get stuck in errors and/or endless login loops).