Forum Discussion
emails missing
i do know that we purchased O365 licences through 3rd party vendor.
my question is, why is the service request being re-directed to the 3rd party vendor instead of directly to Microsoft since this is a technical question not related to me O365 licences.
i remembered in August this year, i did managed to log a service request directly to Microsoft to solve one of my user having emails being sent to junk folder.
after monitoring closely for the past 3-4 days, i noticed that it always happened over night.
emails just get moved to the deleted folders as i checked my OWA each morning and i need to do recovery of deleted items.
i still cannot figure out why is this happening
emails being deleted consists of most recent to the last one dates 6 Oct 2016.