Forum Discussion
Email read receipt
What's the logic and intent behind such a request? I cannot understand why management would be interested in this data, if it was available.
Unfortunately, Groups do not maintain per-user read status, so it's hard to track which user has actually looked at a message. Even if you embed the Tracking option in a message sent to Group, it might not have the desired effect, considering not every member of the Group is also a Subscriber. And even then, we have to tools to summarize the tracking replies across multiple mailboxes.
As I point out in https://www.petri.com/small-important-changes-office-365, Yammer is the only Office 365 communications app that supports and exposes a seen count. However, Yammer does not tell you who looks at a message, only how many in a group have opened it.
But I do wonder if management has more pressing topics on their hands than considering how many people have read their communications. If an individual management wants this kind of insight, they can send a message to a distribution group (not an Office 365 Group - unless everyone in the group is a subscriber) and use the MyAnalytics add-in for Outlook to report how many people opened and read the message. See https://www.petri.com/office-365-analytics for an overview or https://support.office.com/en-us/article/microsoft-myanalytics-outlook-add-in-e305ae2d-6f16-4688-b2b0-487c4c2d067b for a support article about the Outlook add-in.
- Can i know what are the tools that can be use for this kind of tracking?
read receipt not but a mail delivery Report. Whoever sends the mail, may you can advise them to use the "maildelivery request" Feature when they send mails to the Group.
BR Marcel
